Intern, Account Management

foodpanda; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

foodpanda is seeking an Account Management Intern to drive growth for partner restaurants. You will support content updates, onboarding, and menu setups while performing commercial analyses and KPI dashboards to guide decision-making.

You will work with the Account Management team to optimize partner operations, evaluate feedback, and assist in cross-functional initiatives in a startup-style environment. Strong analytical skills are required.

Qualifications

• Strong data analysis skills and ability to translate data into actionable insights.
• Keen eye for content quality and how it affects purchasing decisions.
• Familiarity with eCommerce operations and online marketplaces helpful.

Responsibilities

• Support content updates and onboarding of Restaurant merchants on the platform.
• Conduct deep-dives into business topics, monitor KPIs and build dashboards.
• Analyze partner operations and classify partners for relevance using data.
• Assist in commercial activities and overall account management efforts.

Skills

Data analysis

Attention to detail

Customer behavior

Tools

SQL

Excel

Python

Looker

PowerPoint

Prezi

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0085122

Do you love food and convenience put together? Then you just might love foodpanda. foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

foodpanda is looking for an outstanding Account Management Intern to drive growth for our business partners. Reporting to the Account Management Team Lead (Restaurants) and Head of Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with learning proprietary software systems and a very keen eye for details.

Core Activities Content Support and Optimization

Work with foodpanda’s Account Management team to support content updates for key brands. Manage onboarding, offboarding, and menu setups of Restaurant merchants on the platform.

Commercial Analysis

Conduct thorough, insightful and skilfully presented deep-dives into specific business topics and trends. Work closely with teams in the Account Management department to understand business challenges and recommend solutions across the various projects. Monitoring project KPIs, building and managing project dashboards to help evolve and define project vision and growing projects within budget and within scope. Support ad-hoc data requests and analysis.

Operations

Work with foodpanda’s Account Management team to evaluate partner operational compliance. Utilize data to streamline partner classifications for relevance.

General Support

As part of your exciting start-up adventure, expect to be given opportunities to participate in the execution of high-impact commercial activities.

Qualifications

A keen sense for customer behaviour, and how content quality affects purchasing decisions.

Excellent analytical skills, independent thinking, data oriented, and knowledge of analytics tools required ("SQL", "Excel", "Python", "Looker").

Exhibits the competencies: Drive for results, action-oriented, problem solving & analytical thinking.

Some experience with eCommerce operations is preferred, but anyone with a passion for eCommerce is.

Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire.

Experience with presentation software ("Powerpoint, Prezi etc.") and Excel would be a plus.