Head, Commercial Operations & AI Strategy

foodpanda; Singapore; On-site; SGD 200,000 - 320,000; Full time

Job summary

foodpanda seeks a Director of Commercial Operations & Strategy to lead transformative programs across the Pandora markets, driving scalable growth through improved workflows and AI-enabled insights. You will oversee long-tail account management, telesales, and vendor health initiatives, ensuring regional consistency with local adaptability.

With 10–12 years in commercial operations or strategy, you will partner with Product, Tech, and Data teams, champion automation, and define KPIs to quantify

Qualifications

• 10–12 years of experience in commercial operations, strategy, or related roles.
• Experience leading regional programs across multiple markets.
• Familiarity with sales/account management, vendor ecosystems, and operational processes.

Responsibilities

• Lead commercial operations across Pandora countries and teams.
• Develop robust SOPs to improve efficiency and scalability.
• Manage vendor health strategy from acquisition to retention.
• Drive AI transformation with intelligent automation and analytics.
• Own cross-functional strategic projects with Product, Tech, Data, and local markets.
• Define KPIs to measure impact of improvements and AI initiatives.
• Act as a change agent to drive adoption of new tools and processes.

Skills

Commercial operations

Strategy

Process automation

AI transformation

Leadership

Stakeholder management

Analytics

Tools

Salesforce

Looker

Job description

foodpanda seeks a Director of Commercial Operations & Strategy to lead transformative programs across the Pandora markets, driving scalable growth through improved workflows and AI-enabled insights. You will oversee long-tail account management, telesales, and vendor health initiatives, ensuring regional consistency with local adaptability.

With 10–12 years in commercial operations or strategy, you will partner with Product, Tech, and Data teams, champion automation, and define KPIs to quantify