Slot Ambassador

marinabaysands; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Marina Bay Sands is seeking a Slot Gaming Ambassador to attend to players, maintain clean and stocked slot areas, verify transactions and ensure machines run smoothly. You will interact with guests, handle complaints, and help protect assets.

You will work in the Slot Department, coordinating with ambassadors, supervisors and shift managers, while using dispatch software and PVS kiosks for premium verification. Diploma preferred; one year experience is advantageous.

Qualifications

• Diploma preferred.
• One year Slot Gaming experience preferred.
• Electronic gaming background is an advantage.
• Good understanding of Slot Floor Operations preferred.

Responsibilities

• Attend to players' needs.
• Keep slot areas clean and well-stocked with supplies.
• Verify and authorize slot machine transactions, including payouts and fills.
• Ensure every slot machine is in optimum operational condition.
• Handle customer complaints personally where possible and redirect as needed.
• Maintain effective communication within the Slot Dept and with Ambassadors, Supervisors and Shift Managers.
• Protect all assets of the Company and the Slot Department at all times.
• Recognize and nurture new premium slot players.
• Comply with Slot Department attendance guidelines and company policies.
• Work in the slot dispatch office, using slot dispatch software and handling related duties.
• Station at the Patron Verification Systems (PVS) kiosk to perform entry checks and premium status verification.

Skills

Slot gaming

Customer service

Communication

Education

Diploma

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• To attend to players needs.
• Ensure that all Slot areas are kept clean and well-stocked with supplies.
• Verify and authorize slot machine transactions, including payouts and fills.
• Ensure that every slot machine is in optimum operational condition.
• Handle customer complaints personally wherever possible, redirect to relevant authority where necessary.
• Maintain effective communication and information flow throughout the Slot Dept, with other Ambassadors, Supervisors and Shift Managers.
• Protect all assets of the Company and the Slot Department at all times.
• Recognize, acknowledge and nurture new premium slot players.
• Comply with and administer Slot Department attendance guidelines and regulatory, Departmental and Company policies.
• Work in the slot dispatch office as assigned. This assignment includes, but is not limited to:
  1. Utilizing slot dispatch software
  2. Dispatching slot machine events
  3. Making and receiving interdepartmental phone calls as necessary to assist in floor operations
  4. Handling paperwork and operational supplies as assigned.
• To station at the Patron Verification Systems ("PVS") kiosk as assigned. This assignment includes:
  1. To perform entry checks at PVS; and
  2. To perform premium status verification checks (i.e. Premium Player vs. non-Premium Player) at PVS.

Job Requirements

• Education & Certification
  • Diploma preferred.
• Experience
  • One year Slot Gaming experience preferred.
• Other Prerequisites
  • Electronic gaming technical background is an advantage.
  • Good understanding of Slot Floor Operations preferred

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.