Casino Technician

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Marina Bay Sands is seeking a technical professional to maintain and repair slot and table games equipment in Singapore. You will support service training, ensure continuous floor coverage, and relocate/install equipment as needed to keep operations running smoothly.

The role requires at least a diploma or degree in a related field and about one year of technical experience with slot/table games operations. Electronics troubleshooting skills are beneficial.

Qualifications

• Diploma/Degree in a related field preferred.
• Minimum of one year technical experience in slot or table games operations preferred.
• Good understanding of slot and table games operation and maintenance of Electronic Table Games Equipment preferred.
• Basic understanding of electronics and troubleshooting of electronics.

Responsibilities

• Ongoing development and implementation of slot and table games maintenance and repair processes and customer service training.
• Ensure adequate technical floor coverage and provide excellent customer service.
• Relocate and install equipment, ensuring fully functioning units within an acceptable time frame.
• Respond to service calls promptly and address customer technical complaints when possible.
• Maintain effective communication within the Technical Team and operations.

Skills

Customer service

Troubleshooting electronics

Communication skills

Education

Diploma/Degree in related field

Tools

Electronics repair

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities Technical Functions

• Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.
• Complete all Technical activities in assigned areas, ensure provision of excellent customer service.
• Ensure adequate technical floor coverage in the gaming areas at all times.
• Ensure that Technical work space areas are kept clean.
• Ensure that every slot machine and table games equipment is in optimum operational condition.
• Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.
• Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.
• Respond to service calls in a timely manner, ensuring that customer service standards are met.
• Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.
• Recognize and acknowledge regular casino players.

Other Responsibilities

• Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.
• Maintain effective communication and information flow throughout the Technical Team and the operations team.
• Protect all assets of the Company at all times.
• Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.

Job Requirements Education & Certification

• Diploma/Degree in related field preferred
• A minimum of one year technical experience in slot or table games operations is preferred.

Other Prerequisites

• Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.
• Basic understanding of electronics and an understanding of trouble shooting such electronics.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.