Slot Ambassador

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

Marina Bay Sands is seeking a dedicated Slot Ambassador to support players and ensure smooth operations on the Slot Floor in Singapore. The role involves maintaining clean, stocked areas, verifying transactions, and resolving customer concerns with professionalism.

Responsibilities include dispatch duties, PVS kiosk stationing, and ensuring compliance with department policies while fostering relationships with premium players and cross-department teams.

Qualifications

• Diploma preferred.
• One year Slot Gaming experience preferred.
• Electronic gaming technical background is an advantage.
• Good understanding of Slot Floor Operations preferred.

Responsibilities

• To attend to players needs.
• Ensure that all Slot areas are kept clean and well-stocked with supplies.
• Verify and authorize slot machine transactions, including payouts and fills.
• Ensure that every slot machine is in optimum operational condition.
• Handle customer complaints personally wherever possible, redirect to relevant authority where necessary.
• Maintain effective communication and information flow throughout the Slot Dept, with other Ambassadors, Supervisors and Shift Managers.
• Protect all assets of the Company and the Slot Department at all times.
• Recognize, acknowledge and nurture new premium slot players.
• Comply with and administer Slot Department attendance guidelines and regulatory, Departmental and Company policies.
• Work in the slot dispatch office as assigned.
• Utilizing slot dispatch software
• Dispatching slot machine events
• Making and receiving interdepartmental phone calls as necessary to assist in floor operations
• Handling paperwork and operational supplies as assigned
• To station at the Patron Verification Systems (“PVS”) kiosk as assigned.
• To perform entry checks at PVS;
• To perform premium status verification checks (i.e. Premium Player vs. non-Premium Player) at PVS

Education

Diploma preferred

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• To attend to players needs.
• Ensure that all Slot areas are kept clean and well-stocked with supplies.
• Verify and authorize slot machine transactions, including payouts and fills.
• Ensure that every slot machine is in optimum operational condition.
• Handle customer complaints personally wherever possible, redirect to relevant authority where necessary.
• Maintain effective communication and information flow throughout the Slot Dept, with other Ambassadors, Supervisors and Shift Managers.
• Protect all assets of the Company and the Slot Department at all times.
• Recognize, acknowledge and nurture new premium slot players.
• Comply with and administer Slot Department attendance guidelines and regulatory, Departmental and Company policies.
• Work in the slot dispatch office as assigned.
  1. Utilizing slot dispatch software
  2. Dispatching slot machine events
  3. Making and receiving interdepartmental phone calls as necessary to assist in floor operations
  4. Handling paperwork and operational supplies as assigned
• To station at the Patron Verification Systems (“PVS”) kiosk as assigned.
  1. To perform entry checks at PVS;
  2. To perform premium status verification checks (i.e. Premium Player vs. non-Premium Player) at PVS

Job Requirements

• Education & Certification
  • Diploma preferred.
• Experience
  • One year Slot Gaming experience preferred.
• Other Prerequisites
  • Electronic gaming technical background is an advantage.
  • Good understanding of Slot Floor Operations preferred.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.