Premium Slot Experience Ambassador

marinabaysands; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Marina Bay Sands is seeking a Slot Gaming Ambassador to attend to players, maintain clean and stocked slot areas, verify transactions and ensure machines run smoothly. You will interact with guests, handle complaints, and help protect assets.

You will work in the Slot Department, coordinating with ambassadors, supervisors and shift managers, while using dispatch software and PVS kiosks for premium verification. Diploma preferred; one year experience is advantageous.

Qualifications

• Diploma preferred.
• One year Slot Gaming experience preferred.
• Electronic gaming background is an advantage.
• Good understanding of Slot Floor Operations preferred.

Responsibilities

• Attend to players' needs.
• Keep slot areas clean and well-stocked with supplies.
• Verify and authorize slot machine transactions, including payouts and fills.
• Ensure every slot machine is in optimum operational condition.
• Handle customer complaints personally where possible and redirect as needed.
• Maintain effective communication within the Slot Dept and with Ambassadors, Supervisors and Shift Managers.
• Protect all assets of the Company and the Slot Department at all times.
• Recognize and nurture new premium slot players.
• Comply with Slot Department attendance guidelines and company policies.
• Work in the slot dispatch office, using slot dispatch software and handling related duties.
• Station at the Patron Verification Systems (PVS) kiosk to perform entry checks and premium status verification.

Skills

Slot gaming

Customer service

Communication

Education

Diploma

Job description

Marina Bay Sands is seeking a Slot Gaming Ambassador to attend to players, maintain clean and stocked slot areas, verify transactions and ensure machines run smoothly. You will interact with guests, handle complaints, and help protect assets.

You will work in the Slot Department, coordinating with ambassadors, supervisors and shift managers, while using dispatch software and PVS kiosks for premium verification. Diploma preferred; one year experience is advantageous.