Slot Floor Ambassador: Elevate Player Experience

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

Marina Bay Sands is seeking a dedicated Slot Ambassador to support players and ensure smooth operations on the Slot Floor in Singapore. The role involves maintaining clean, stocked areas, verifying transactions, and resolving customer concerns with professionalism.

Responsibilities include dispatch duties, PVS kiosk stationing, and ensuring compliance with department policies while fostering relationships with premium players and cross-department teams.

Qualifications

• Diploma preferred.
• One year Slot Gaming experience preferred.
• Electronic gaming technical background is an advantage.
• Good understanding of Slot Floor Operations preferred.

Responsibilities

• To attend to players needs.
• Ensure that all Slot areas are kept clean and well-stocked with supplies.
• Verify and authorize slot machine transactions, including payouts and fills.
• Ensure that every slot machine is in optimum operational condition.
• Handle customer complaints personally wherever possible, redirect to relevant authority where necessary.
• Maintain effective communication and information flow throughout the Slot Dept, with other Ambassadors, Supervisors and Shift Managers.
• Protect all assets of the Company and the Slot Department at all times.
• Recognize, acknowledge and nurture new premium slot players.
• Comply with and administer Slot Department attendance guidelines and regulatory, Departmental and Company policies.
• Work in the slot dispatch office as assigned.
• Utilizing slot dispatch software
• Dispatching slot machine events
• Making and receiving interdepartmental phone calls as necessary to assist in floor operations
• Handling paperwork and operational supplies as assigned
• To station at the Patron Verification Systems (“PVS”) kiosk as assigned.
• To perform entry checks at PVS;
• To perform premium status verification checks (i.e. Premium Player vs. non-Premium Player) at PVS

Education

Diploma preferred

Job description

Marina Bay Sands is seeking a dedicated Slot Ambassador to support players and ensure smooth operations on the Slot Floor in Singapore. The role involves maintaining clean, stocked areas, verifying transactions, and resolving customer concerns with professionalism.

Responsibilities include dispatch duties, PVS kiosk stationing, and ensuring compliance with department policies while fostering relationships with premium players and cross-department teams.