Sleep Health Navigator for OSA Care

THE AIR STATION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Air Station is seeking a Sleep Care Coordinator to support patients through their Obstructive Sleep Apnoea (OSA) care journey. You will educate patients, coordinate specialist referrals, and ensure continuity of care across the treatment pathway.

Ideal candidates have experience in customer service or healthcare coordination, with strong communication and CRM skills to manage records, referrals, and follow-ups effectively.

Qualifications

• Experience in customer service or healthcare coordination.
• Familiarity with medical insurance processes and referrals.
• Strong communication and empathy in patient interactions.

Responsibilities

• Educate patients on OSA and treatment options.
• Coordinate referrals to ENT specialists and schedule appointments.
• Maintain accurate patient records and follow-up activities.
• Monitor KPIs and maintain a performance dashboard.

Skills

Customer service

Healthcare coordination

CRM systems

Empathy

Interpersonal skills

Tools

CRM software

Job description

The Air Station is seeking a Sleep Care Coordinator to support patients through their Obstructive Sleep Apnoea (OSA) care journey. You will educate patients, coordinate specialist referrals, and ensure continuity of care across the treatment pathway.

Ideal candidates have experience in customer service or healthcare coordination, with strong communication and CRM skills to manage records, referrals, and follow-ups effectively.