Sleep Care Coordinator (Part-Time)

THE AIR STATION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Air Station is seeking a Sleep Care Coordinator to support patients through their Obstructive Sleep Apnoea (OSA) care journey. You will educate patients, coordinate specialist referrals, and ensure continuity of care across the treatment pathway.

Ideal candidates have experience in customer service or healthcare coordination, with strong communication and CRM skills to manage records, referrals, and follow-ups effectively.

Qualifications

• Experience in customer service or healthcare coordination.
• Familiarity with medical insurance processes and referrals.
• Strong communication and empathy in patient interactions.

Responsibilities

• Educate patients on OSA and treatment options.
• Coordinate referrals to ENT specialists and schedule appointments.
• Maintain accurate patient records and follow-up activities.
• Monitor KPIs and maintain a performance dashboard.

Skills

Customer service

Healthcare coordination

CRM systems

Empathy

Interpersonal skills

Tools

CRM software

Job description

At The Air Station, we're dedicated to making sleep health more accessible and easier to understand. We bring together expertise, technology and people to provide the care and support people need for better sleep and breathing.

Role Overview

The Sleep Care Coordinator supports patients throughouttheir Obstructive Sleep Apnoea (OSA) care journey by providing education,coordinating specialist referrals, and ensuring continuity of care.

Key Responsibilities

• Patient Education: Educate patients on OSA, its symptoms, potential healthrisks, and available treatment options.
• Basic History Taking: Gather relevant medical history, symptoms, and patientconcerns using structured assessment guides.
• Referral Coordination: Facilitate referrals to ENT specialists and coordinateappointments where appropriate.
• Continuity of Care: Follow up with patients, track referral outcomes, andsupport patients throughout their care journey.
• Documentation: Maintain accurate records of patient interactions,assessments, referrals, and follow-up activities.
• Performance Tracking & Reporting: Monitor key performance indicators (KPIs), maintain anupdated performance dashboard, and prepare regular reports on patientengagement, referrals, and care outcomes.

Preferred Experience & Qualifications

• Experience in customer service, patient relations, healthcare coordination, or other customer-facing roles.
• Familiarity with medical insurance processes, including coverage, claims, and specialist referral requirements.
• Previous experience in healthcare settings such as clinics, hospitals, medical service providers, or wellness centres is an advantage.
• Strong interpersonal and communication skills with the ability to explain medical information clearly and empathetically.
• Strong organisational skills, attention to detail, and ability to manage multiple patient follow-ups.
• Proficiency in digital tools, spreadsheets, customer relationship management (CRM) systems, and reporting dashboards.