Sleep Care Coordinator (Part-Time)

The Air Station; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

The Air Station is seeking a Sleep Care Coordinator to support patients through their OSA care journey. You will educate patients, gather medical history, coordinate referrals, and help ensure continuity of care across teams.

You will maintain accurate records, monitor KPIs, and contribute to dashboards and regular reports on patient engagement and care outcomes, with a focus on empathy and clear communication.

Qualifications

• Experience in customer service or healthcare coordination.
• Familiarity with medical insurance processes, coverage and referrals.
• Experience in clinics, hospitals or wellness centres is advantageous.
• Strong communication and empathetic explanation of medical information.

Responsibilities

• Educate patients on OSA, its symptoms, risks and treatment options.
• Gather relevant medical history and patient concerns using structured guides.
• Coordinate referrals to ENT specialists and arrange appointments.
• Follow up with patients, track referral outcomes and continuity of care.
• Maintain accurate records of interactions, assessments and referrals.
• Monitor KPIs, maintain a performance dashboard and prepare reports.

Skills

Customer service

Patient relations

Interpersonal communication

Organisational skills

Attention to detail

Multi-tasking

CRM systems

Spreadsheets

Reporting dashboards

Tools

CRM systems

Spreadsheets

Reporting dashboards

Job description

At The Air Station, we're dedicated to making sleep health more accessible and easier to understand. We bring together expertise, technology and people to provide the care and support people need for better sleep and breathing.

Role Overview

The Sleep Care Coordinator supports patients throughouttheir Obstructive Sleep Apnoea (OSA) care journey by providing education,coordinating specialist referrals, and ensuring continuity of care.

Key Responsibilities

1. Patient Education

Educate patients on OSA, its symptoms, potential healthrisks, and available treatment options.

2. Basic History Taking

Gather relevant medical history, symptoms, and patientconcerns using structured assessment guides.

3. Referral Coordination

Facilitate referrals to ENT specialists and coordinateappointments where appropriate.

4. Continuity of Care

Follow up with patients, track referral outcomes, andsupport patients throughout their care journey.

5. Documentation

Maintain accurate records of patient interactions,assessments, referrals, and follow-up activities.

6. Performance Tracking & Reporting

Monitor key performance indicators (KPIs), maintain anupdated performance dashboard, and prepare regular reports on patientengagement, referrals, and care outcomes.

Preferred Experience & Qualifications

• Experience in customer service, patient relations, healthcare coordination, or other customer-facing roles.
• Familiarity with medical insurance processes, including coverage, claims, and specialist referral requirements.
• Previous experience in healthcare settings such as clinics, hospitals, medical service providers, or wellness centres is an advantage.
• Strong interpersonal and communication skills with the ability to explain medical information clearly and empathetically.
• Strong organisational skills, attention to detail, and ability to manage multiple patient follow-ups.
• Proficiency in digital tools, spreadsheets, customer relationship management (CRM) systems, and reporting dashboards.