Sleep Care Navigator | Patient Education & Referrals

The Air Station; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

The Air Station is seeking a Sleep Care Coordinator to support patients through their OSA care journey. You will educate patients, gather medical history, coordinate referrals, and help ensure continuity of care across teams.

You will maintain accurate records, monitor KPIs, and contribute to dashboards and regular reports on patient engagement and care outcomes, with a focus on empathy and clear communication.

Qualifications

• Experience in customer service or healthcare coordination.
• Familiarity with medical insurance processes, coverage and referrals.
• Experience in clinics, hospitals or wellness centres is advantageous.
• Strong communication and empathetic explanation of medical information.

Responsibilities

• Educate patients on OSA, its symptoms, risks and treatment options.
• Gather relevant medical history and patient concerns using structured guides.
• Coordinate referrals to ENT specialists and arrange appointments.
• Follow up with patients, track referral outcomes and continuity of care.
• Maintain accurate records of interactions, assessments and referrals.
• Monitor KPIs, maintain a performance dashboard and prepare reports.

Skills

Customer service

Patient relations

Interpersonal communication

Organisational skills

Attention to detail

Multi-tasking

CRM systems

Spreadsheets

Reporting dashboards

Tools

CRM systems

Spreadsheets

Reporting dashboards

Job description

The Air Station is seeking a Sleep Care Coordinator to support patients through their OSA care journey. You will educate patients, gather medical history, coordinate referrals, and help ensure continuity of care across teams.

You will maintain accurate records, monitor KPIs, and contribute to dashboards and regular reports on patient engagement and care outcomes, with a focus on empathy and clear communication.