Skip Trace & Administrative Officer - Growth & Benefits

COLLECTIUS CMS (S) PTE. LTD.; Singapore; Sur place; SGD 27 000 - 47 000; Plein temps

Avantages offerts par ce poste

Maternity Leave

Annual Leave

Insurance coverage

Referral bonus

Career growth

Salary increments

Résumé du poste

COLLECTIUS CMS (S) PTE. LTD. is seeking an organized administration/operations assistant to support daily email inbox management, debtor tracing updates, and memoing findings into the Collection System. The role requires following established processes and maintaining accurate records.

You will monitor emails during business hours, escalate high-risk issues, and back up for the Skip Trace Manager and general operations, with opportunities for growth and a 5-day workweek in Singapore.

Qualifications

• Basic administrative or operations experience.
• Good written communication and attention to detail.
• Ability to follow procedures and exercise due diligence.
• Familiarity with email systems and basic record-keeping.

Responsabilités

• Review the assignment under status TRC-TEAM from mediator daily.
• Conduct tracings to locate contact details of debtors through search files and media.
• Update the new contact found to Collection System in memo/notes.
• Pass the report to Skip Trace Manager for review before sending to Managing Director.
• Act as back-up for Skip Trace Manager for submitting weekly reports.
• Act as back-up for Support Operations email.
• Monitor centralized email inbox during business hours.
• Review and action all emails to assign or forward to relevant internal teams.
• Identify urgent items or escalations (complaints, regulatory matters).
• Ensure emails relating to complaints, whistleblowing, data protection, or compliance are handled per policy.
• Maintain email records with tracking, filing, and audit trails as required.
• Escalate potential service lapses, complaints, or high-risk issues to management without delay.
• Support periodic reviews and reporting on inbox activity, response times, and service quality.
• Maintain Service Level Agreement according to process.

Connaissances

Administrative experience

Attention to detail

Written communication

Follow procedures

Record-keeping

Email systems

Due diligence

Description du poste

COLLECTIUS CMS (S) PTE. LTD. is seeking an organized administration/operations assistant to support daily email inbox management, debtor tracing updates, and memoing findings into the Collection System. The role requires following established processes and maintaining accurate records.

You will monitor emails during business hours, escalate high-risk issues, and back up for the Skip Trace Manager and general operations, with opportunities for growth and a 5-day workweek in Singapore.