Skip Trace and Administrative Officer

COLLECTIUS CMS (S) PTE. LTD.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Benefits offered by this job

Maternity Leave

Annual Leave

Insurance coverage

Referral bonus

Career growth

Salary increments

Job summary

COLLECTIUS CMS (S) PTE. LTD. is seeking an organized administration/operations assistant to support daily email inbox management, debtor tracing updates, and memoing findings into the Collection System. The role requires following established processes and maintaining accurate records.

You will monitor emails during business hours, escalate high-risk issues, and back up for the Skip Trace Manager and general operations, with opportunities for growth and a 5-day workweek in Singapore.

Qualifications

• Basic administrative or operations experience.
• Good written communication and attention to detail.
• Ability to follow procedures and exercise due diligence.
• Familiarity with email systems and basic record-keeping.

Responsibilities

• Review the assignment under status TRC-TEAM from mediator daily.
• Conduct tracings to locate contact details of debtors through search files and media.
• Update the new contact found to Collection System in memo/notes.
• Pass the report to Skip Trace Manager for review before sending to Managing Director.
• Act as back-up for Skip Trace Manager for submitting weekly reports.
• Act as back-up for Support Operations email.
• Monitor centralized email inbox during business hours.
• Review and action all emails to assign or forward to relevant internal teams.
• Identify urgent items or escalations (complaints, regulatory matters).
• Ensure emails relating to complaints, whistleblowing, data protection, or compliance are handled per policy.
• Maintain email records with tracking, filing, and audit trails as required.
• Escalate potential service lapses, complaints, or high-risk issues to management without delay.
• Support periodic reviews and reporting on inbox activity, response times, and service quality.
• Maintain Service Level Agreement according to process.

Skills

Administrative experience

Attention to detail

Written communication

Follow procedures

Record-keeping

Email systems

Due diligence

Job description

Job Description

• Review the assignment under status TRC-TEAM from mediator daily
• Conducts tracings to locate contact details of debtors through search files, media etc.
• Updated the new contact found to Collection System in the memo/notes.
• Pass the report to Skip Trace Manager to check before sending to Managing Director.
• Acting as back up for Skip Trace Manager for submitting the weekly report
• Acting as back up for Support Operations Email.
• Other ad-hoc duties as assigned by the immediate supervisor.
• Monitor centralized email inbox on a daily basis during business hours.
• Review and action all incoming and outgoing emails as per process to assign or forward them to the relevant internal teams.
• Identify items requiring urgent attention / escalation (e.g. complaints, regulatory matters etc.).
• Ensure emails relating to complaints, whistleblowing, data protection, or compliance matters are handled in accordance with company policies.
• Maintain proper email records, including tracking, filing, and audit trails where required.
• Escalate potential service lapses, complaints, or high-risk issues to management without delay.
• Support periodic reviews and reporting on inbox activity, response times, and service quality.
• Maintain Service Level Agreement according to process.

Key Requirements

• Basic administrative or operations experience.
• Strong attention to detail and ability to identify sensitive or high-priority matters.
• Good written communication skills.
• Ability to follow procedures and exercise due diligence.
• Familiarity with email systems and basic record-keeping.

Benefits: -

• Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave)
• Annual Leaves (capped to 20-days)
• Compassionate Leave (capped to 3-days)
• Marriage Leaves (3-days)
• Birthday Leave (1-day)
• Examination Leave (1-day)
• National Service Leave
• Off-In-Lieu to credit if Public Holiday falls on aSaturday.
• Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident)
• Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions).
• Salary increments after successful confirmation based on individual’s performance.
• Opportunity of career growth

5-daysworking

Nearest MRT:MacPherson Exit B