Administrative Assistant (Collection Operations)

SPH Media; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

SPH Media in Singapore is seeking an organized professional to join the collection operations team in Finance. You will handle customer queries on accounts, perform debt collection when needed, and maintain accurate payment records while coordinating with different business units on disputes.

The role requires strong communication, attention to detail, and proficiency in MS Office. You will work in a fast-paced environment, contributing to timely financial reconciliations and journal entries.

Qualifications

• Polytechnic Diploma or GCE A Level required.
• At least 2 years in debt recovery or customer service.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Detail-oriented with ability to reconcile payments.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Handle telephone queries and customer feedback/requests regarding accounts, ensuring prompt follow-up.
• Perform debt collection as required.
• Ensure timely updates of customer and payment records.
• Work closely with various Business Units on account management and dispute resolution.
• Process journal entries and reconciliations accurately and timely, and handle ad hoc assignments.

Skills

Debt collection

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Teamwork

Education

Polytechnic Diploma

GCE A Level

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

SPH Media’s mission is to be the trusted source of news and lifestyle content in Singapore and Asia. One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry.

We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity.

As an employer, we are committed to rewarding our people fairly and developing them in their careers.

About the Role

You will be attached the collection operations team in Finance Division.

• Handle telephone queries and customer feedback/requests regarding accounts, ensuring prompt follow-up.
• Perform debt collection as required.
• Ensure timely updates of customer and payment records.
• Work closely with various Business Units on account management and dispute resolution.
• Process journal entries and reconciliations accurately and timely, and handle ad hoc assignments.

Who we are looking for

• Polytechnic Diploma or GCE ‘A’ Level.
• Preferably 2 years of experience in debt recovery or customer service.
• Good verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to perform payment reconciliations with high attention to detail.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Ability to work under pressure and as part of a team.