Site Clerk cum Public Relations Officer (HDB)

TOYAH ENGINEERING PTE. LTD.; Singapore; In loco; SGD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

TOYAH ENGINEERING PTE. LTD. is seeking a proactive PRO to manage document control, administrative tasks, and site liaison activities at our Singapore project office. The role includes maintaining site records, coordinating with HQ, handling residents' queries, and ensuring timely notices and communications.

The ideal candidate has 3 years of PRO experience, a Polytechnic diploma or higher, fluent English, and strong MS Office skills, with prior construction admin experience preferred.

Competenze

• 3 years' experience as PRO.
• Fluent in English.
• Experience in construction administration and/or public relations.
• Polytechnic diploma or higher from an approved institution.
• Proficient in MS Office.
• Must have prior construction industry administrative experience.

Mansioni

• Document Control: Maintain and update all site records including inspection forms, drawings, submissions, and correspondence with authorities, consultants, clients, and subcontractors.
• Administrative Support: Prepare minutes of meetings and track submission statuses; answer phones at the site office; perform general clerical duties.
• Material & Equipment Records: Maintain logs for materials, equipment, and tools on site.
• Timekeeping & Attendance: Monitor daily attendance and overtime; submit timesheets for payroll.
• Coordination with HQ: Liaise with Head Office on on-site administrative matters and documentation.
• Community & Resident Liaison: Be first point of contact for school and residents' queries, complaints, and feedback; respond timely to concerns about noise, dust, safety, and schedules.
• Notice Issuance & Communication: Prepare and distribute resident notices; organize dialogue sessions and feedback channels.
• Customer Service & Complaint Handling: Address and resolve residents' feedback; arrange site inspections; log and follow up on resolutions.
• Public Image & Clean Site Representation: Support initiatives to maintain good neighbour relations and a professional site environment.

Conoscenze

Public relations

Communication

Fluent English

Formazione

Polytechnic diploma or higher

Strumenti

MS Office

Descrizione del lavoro

Job Responsibilities

1. 1. Document Control Maintain and update all site records, including inspection forms, drawings, site submissions, and related documents. Organise and file correspondence with authorities, consultants, clients, and subcontractors.
2. 2. Administrative Support Assist the project team in preparing minutes of meetings and tracking submission statuses. Attend to incoming phone calls at the site office during office hours. Perform general clerical and administrative duties as directed by the Project Manager.
3. 3. Material & Equipment Records Maintain records of materials delivered, used, and stored on site. Maintain logs for equipment, machinery, and tools.
4. 4. Timekeeping & Attendance Monitor daily attendance and overtime records for site workers. Submit timesheets for payroll processing, where required.
5. 5. Coordination with HQ Act as the main liaison with Head Office (HQ) on site administrative matters. Coordinate and follow up with HQ on relevant documentation and administrative requirements.
6. 6. Community & Resident Liaison Serve as the first point of contact for school and residents' queries, complaints, and feedback. Provide timely and courteous responses to concerns relating to noise, dust, safety, and work schedules.
7. 7. Notice Issuance & Communication Prepare and distribute resident notices, including work commencement and noisy work notifications. Organise dialogue sessions, house visits, and feedback channels as required.
8. 8. Customer Service & Complaint Handling Attend to and resolve residents' feedback and complaints. Arrange site inspections where necessary. Maintain a log of feedback and complaints and follow up with the project team on resolutions. Draft and reply to residents' feedback, queries, and correspondence. Ensure all communications are properly documented and responded to within the required timeframe.
9. 9. Public Image & Clean Site Representation Assist in initiatives to foster good neighbourly relations throughout the construction phase. Support efforts to maintain a professional, clean, safe, and presentable site environment.

Requirements

• 3 years' experience as PRO
• Polytechnic diploma or higher from an approved institution
• Fluent in English
• Experience in construction administration and/or public relations.
• Proficient in MS Office.
• Must have prior construction industry administrative experience.