Manufacturing Shop-Floor IT Operations Support Engineer

Mindteck; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Mindteck is seeking a Manufacturing Shop-Floor IT Operations Support Engineer in Singapore to support IT operations within a manufacturing environment. The role focuses on initial triage, troubleshooting, and coordinating with IT and OEM teams to restore services and minimize production disruptions.

The candidate should have experience in manufacturing or shop-floor operations, understand manufacturing workflows, and work with IT support, manufacturing personnel, and OEM support teams.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, Cybersecurity, or a related discipline.

Responsibilities

• Perform initial triage and assessment of shop-floor IT incidents and service requests.
• Direct internal hardware and application-related issues to the Service Desk (SD) through the appropriate ticketing process.
• Coordinate OEM application and OEM PC-related incidents with Manufacturing Systems, Manufacturing Engineering, and OEM support teams.
• Resolve Tier 1 and Tier 2 issues per SOPs, troubleshooting guides, and knowledge base documentation.
• Assess operational impact of IT incidents on manufacturing processes and prioritize accordingly.
• Coordinate with IT teams, SMEs, superusers, and manufacturing stakeholders to drive incident resolution.
• Monitor incident progress and provide regular status updates to operations teams and business stakeholders.
• Escalate complex issues and ensure effective service restoration.
• Handover resolved and outstanding incidents to relevant operations teams.
• Maintain incident records and knowledge sharing for continuous improvement.

Education

Bachelor's degree in IT, Computer Science, Engineering, Cybersecurity, or a related discipline

Job description

Find work that actually fits - with teams building things that matter

Manufacturing Shop-Floor IT Operations Support Engineer

Job Code: IN-281026-4739

Contract

Position Overview

We are seeking a Manufacturing Shop-Floor IT Support Engineer to support IT operations within a manufacturing environment. The role focuses on first-level incident triage, troubleshooting, stakeholder coordination, and timely service restoration to minimize disruptions to manufacturing operations.

The ideal candidate will have experience in manufacturing or shop-floor operations, with a good understanding of manufacturing workflows and the ability to coordinate effectively with IT support teams, manufacturing personnel, and Original Equipment Manufacturer (OEM) support teams.

Key Responsibilities

Perform initial triage and assessment of shop-floor IT incidents and service requests.

Direct internal hardware and application-related issues to the Service Desk (SD) through the appropriate ticketing process.

Coordinate OEM application and OEM PC-related incidents with the relevant Manufacturing Systems (MS), Manufacturing Engineering (ME), and OEM support teams.

Resolve Tier 1 and Tier 2 issues in accordance with approved standard operating procedures (SOPs), troubleshooting guides, and knowledge base documentation.

Assess the operational impact of IT incidents on manufacturing processes and prioritize issues accordingly.

Coordinate with IT teams, subject matter experts (SMEs), superusers, and manufacturing stakeholders to drive timely incident resolution.

Monitor incident progress, follow up on outstanding issues, and provide regular status updates to operations teams and business stakeholders.

Escalate complex or unresolved issues to the appropriate support teams and ensure effective service restoration.

Ensure proper handover of resolved and outstanding incidents to the relevant operations teams.

Maintain accurate incident records, troubleshooting steps, resolutions, and supporting documentation to facilitate knowledge sharing and continuous improvement.

Requirements

Experience in a manufacturing environment, preferably with exposure to shop-floor operations and manufacturing workflows.

Basic understanding of shop-floor IT systems, hardware, applications, and manufacturing-related technologies.

Experience in IT incident management, service requests, troubleshooting, or technical support.

Familiarity with ticketing systems, incident escalation procedures, SOPs, and knowledge base documentation.

Good coordination and communication skills to work effectively with manufacturing personnel, IT support teams, and external vendors.

Strong problem-solving skills, with the ability to assess incident priority based on operational impact.

Proactive, organized, and customer-focused, with the ability to manage multiple incidents and follow up until resolution.

Working Arrangement

Initially, support will be provided during normal business hours.

Shift-based support may be introduced in the future, depending on manufacturing operational requirements.

• Job Type: Contract
• Experience 3 Years
• Education Bachelor's degree in IT, Computer Science, Engineering, Cybersecurity, or a related discipline.