Shipping Docs Specialist - Customer Service (Logistics)

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Daily meal subsidy

In-house gym

Dental and medical insurance

2-way transport from Jurong East MRT

Job summary

Cogent Holdings Pte Ltd is seeking a Customer Service Executive to process shipping documentation and billing for clients in the Supply Chain / Freight department. The role involves coordinating documentation with Port Authority, Customs, and TradeNet, ensuring timely invoicing and closing of job files.

Ideal candidates will have a degree or diploma in logistics or related field and at least 2 years of shipping documentation experience.

Qualifications

• Degree or Diploma in logistics, supply chain management, business administration or related field.
• Minimum 2 years of experience in shipping documentation in a freight forwarding company.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
• Experience in TradeNet is an advantage.

Responsibilities

• Manage shipping documentation formalities for Port Authority / Customs / Tradenet / Portnet.
• Ensure proper and timely billing / closing for all job files, issuance of credit notes, internal expenses report by end of each month.
• Coordinate day-to-day operations and transactions for freight forwarding and related activities.
• Manage job file creation, costing and data entries in 56Cargo System.
• Arrange bookings with carriers / co-loaders and execute shipping documents such as bill of lading and related certificates.
• Send pre-alerts and shipping advice timely to customers and agents.
• Coordinate dispatch of shipping documents to customers and agents.
• Assist with rate sourcing with various carriers.
• Carry out other duties as assigned.

Skills

Communication skills

Interpersonal skills

Education

Degree or Diploma in logistics, supply chain management, business administration or related field

Job description

Cogent Holdings Pte Ltd is seeking a Customer Service Executive to process shipping documentation and billing for clients in the Supply Chain / Freight department. The role involves coordinating documentation with Port Authority, Customs, and TradeNet, ensuring timely invoicing and closing of job files.

Ideal candidates will have a degree or diploma in logistics or related field and at least 2 years of shipping documentation experience.