Shipping Operations Specialist

RECRUIT EXPRESS SERVICES PTE. LTD.; Singapore; On-site; SGD 43,000 - 51,000; Full time

Job summary

Recruit Express Services Pte. Ltd. is seeking a logistics professional to manage customer orders and shipments from receipt to delivery, coordinating transport with internal and external teams.

You will monitor milestones, address delays, investigate issues, and act as the primary point of contact for customers and stakeholders on status and operations. The role requires a diploma/degree in logistics or related field with at least 2 years of logistics experience, and involves preparing

Qualifications

• Minimum Diploma / Degree in Logistics, Supply Chain, Business Administration or related field.
• Minimum 2 years of experience in logistics, freight forwarding, transportation operations, customer operations.

Responsibilities

• Manage and monitor customer orders and shipments from order receipt through final delivery
• Coordinate transportation and shipment activities with internal and external stakeholders
• Monitor shipment milestones and provide timely updates to customers
• Identify and follow up on shipment delays, discrepancies and operational issues
• Investigate shipment exceptions and coordinate corrective actions and recovery plans
• Act as a key contact point for customers and stakeholders on shipment status and operational matters
• Prepare quotations according to customer requirements and company guidelines
• Maintain accurate shipment records, reports and system updates
• Monitor service levels and ensure customer KPIs are achieved
• Support process improvement, digitalization and operational efficiency initiatives

Skills

Logistics

Customer operations

Education

Diploma / Degree in Logistics, Supply Chain, Business Administration or related field

Job description

Recruit Express Services Pte. Ltd. is seeking a logistics professional to manage customer orders and shipments from receipt to delivery, coordinating transport with internal and external teams.

You will monitor milestones, address delays, investigate issues, and act as the primary point of contact for customers and stakeholders on status and operations. The role requires a diploma/degree in logistics or related field with at least 2 years of logistics experience, and involves preparing