Logistics Customer Success Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a proactive Customer Service professional to manage sales orders, amendments and engineering changes in the ERP system. You will monitor order status and provide weekly updates to customers, ensuring timely approvals to meet sales targets.

Coordinate with other departments to resolve issues, expedite orders and manage shipment schedules. You will handle inquiries, maintain customer profiles and pricing, and contribute to process improvements for

Responsibilities

• Timely and accurate entering of sales orders, amendments and engineering changes into the ERP system.
• Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.
• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.
• Close monitoring of business-related activities till complete closure.
• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
• Handle customers’ enquiries including managing customer relationship; know when to escape an issue to higher management.
• Update customers’ profiles, master pricing and product repair pricing in the ERP system.
• Timely prepare Repair Capability Listing / Catalogue and load into web page.
• Drive continuous improvement and implement innovative solutions to meet customers’ requirements and optimize customer service processes.
• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.
• Support generating department reports for management review and discussion.
• Support and participate in customer RFQ processes using Financial models.
• Provide backup duties within the Customer Service team.
• Perform other duties as assigned.

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a proactive Customer Service professional to manage sales orders, amendments and engineering changes in the ERP system. You will monitor order status and provide weekly updates to customers, ensuring timely approvals to meet sales targets.

Coordinate with other departments to resolve issues, expedite orders and manage shipment schedules. You will handle inquiries, maintain customer profiles and pricing, and contribute to process improvements for