Shipping Operations Coordinator (freight forwarding)

Regent Express; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Regent Express in Singapore is seeking an Ops Coordinator to manage shipments from documentation to delivery, ensuring accuracy and timeliness. You will coordinate with teams, vendors and customers to keep cargo moving efficiently and maintain high service levels.

The ideal candidate has at least 2 years of admin experience, a Diploma, strong English skills, and the ability to communicate in Mandarin with clients.

Qualifications

• Minimum 2 years of admin experience
• Diploma in any field
• Strong command of English; ability to communicate in Mandarin with Mandarin-speaking clients
• Proficient in AI chatbots and Microsoft Office (Outlook, Word, Excel)

Responsibilities

• Prepare and handle documentation such as BL, permit, invoice, arrival notice, and/or any other documents to fulfil a shipment
• Liaise with colleagues, vendors and customers to coordinate the movement of cargo between locations in a timely and organised manner
• Deliver world class service by being attentive, forward thinking, and organised
• Keep an open line of communication with customers and build long term rapport for continued business

Skills

Admin experience

English proficiency

Mandarin communication

Attention to detail

Organised

Multitasking

Education

Diploma

Tools

AI chatbots

Microsoft Office

Job description

About the role

Regent Express is a global freight solution provider started in 1997 helping businesses and individuals with international car shipping, commercial cargo and commodities. The Ops Coordinator coordinates with various parties to ensure customers get their shipments on time and without errors. This role requires an effective communicator, problem solver, and multi-tasker.

Key responsibilities

• Prepare and handle documentation such as BL, permit, invoice, arrival notice, and/or any other documents to fulfil a shipment
• Liaise with colleagues, vendors and customers to coordinate the movement of cargo between locations in a timely and organised manner
• Deliver world class service by being attentive, forward thinking, and organised
• Keep an open line of communication with customers and build long term rapport for continued business

About you

• Minimum 2 years of admin experience, preferably in B2B companies
• Experience in preparing shipping documents is a plus
• Minimally possess a Diploma in any field
• Strong command in spoken and written English, and ability to communicate in Chinese with Mandarin-speaking clients
• Proficient in AI chatbots and Microsoft Office (Outlook, Word, Excel)
• Key traits to succeed: meticulous, organised, thrives under routine, neat