ServiceNow Platform Admin

NTT Data Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NTT Data Singapore seeks an experienced ServiceNow Platform Administrator to configure and optimize the ServiceNow environment. You will manage user access, roles, and permissions while implementing ITSM, SPM, IRM, and ITAM modules to meet business needs.

The role requires 5 years of hands-on ServiceNow experience, strong problem-solving abilities, and collaboration with stakeholders to translate requirements into effective configurations.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience (5 years) as a ServiceNow Platform Administrator.
• Strong proficiency in ServiceNow configuration, customization, and administration.
• Familiarity with ITIL framework and ITSM module administration.
• Knowledge of ServiceNow modules including SPM, IRM, and ITAM is advantageous.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively with stakeholders and communicate effectively.
• ServiceNow CSA certification is preferred.

Responsibilities

• Configure and customize the ServiceNow platform to meet organizational requirements and ensure optimal performance.
• Administer user access, roles, and permissions within the ServiceNow environment.
• Implement and maintain ServiceNow modules, including ITSM, SPM, IRM, and ITAM.
• Collaborate with stakeholders to translate business needs into configurations.
• Troubleshoot and resolve technical issues, providing timely end-user support.
• Perform routine system maintenance tasks such as updates and patches.
• Monitor system health and performance, preemptively addressing issues.
• Collaborate with development and testing teams for platform integrations and upgrades.
• Create and maintain documentation related to ServiceNow configurations and procedures.
• Stay updated on ServiceNow platform updates, features, and best practices.

Skills

ServiceNow configuration

ITSM administration

ITIL familiarity

CSA certification

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

ITSM modules (SPM, IRM, ITAM)

Job description

Configure and customize the ServiceNow platform to meet organizational requirements and ensure optimal performance.

Administer user access, roles, and permissions within the ServiceNow environment.

Implement and maintain ServiceNow modules, including ITSM, SPM, IRM, and ITAM.

Collaborate with stakeholders to understand business needs and translate them into effective ServiceNow configurations.

Troubleshoot and resolve technical issues, providing timely support to end-users.

Perform routine system maintenance tasks, such as updates, patches, and data integrity checks.

Monitor system health and performance, proactively identifying and addressing potential issues.

Collaborate with development and testing teams to ensure successful platform integrations and upgrades.

Create and maintain comprehensive documentation related to ServiceNow configurations and procedures.

Stay informed about ServiceNow platform updates, new features, and best practices.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience (5 years) as a ServiceNow Platform Administrator.

Strong proficiency in ServiceNow platform configuration, customization, and administration.

Familiarity with ITIL framework and experience in ITSM module administration.

Knowledge of ServiceNow modules, including SPM, IRM, and ITAM, is advantageous.

Excellent problem-solving and analytical skills.

Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

ServiceNow Certified System Administrator (CSA)certification is preferred.