Senior Engineer, Servicenow

SPH Media Limited; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

SPH Media Limited is seeking an experienced ServiceNow professional to design and implement business processes across ITSM, ITOM, and ITAM on the ServiceNow platform. The role involves scripting, UI policies, and end-to-end implementation with a focus on scalable architecture.

The candidate should have extensive exposure to integrations with Okta, JIRA, AWS and related tools, plus strong English communication and autonomous work capabilities.

Qualifications

• Minimum of 5 years of working experience with minimum 3 years of experience in designing and developing business processes on ServiceNow Platform.

Responsibilities

• Develop and manage ServiceNow scripts, UI Policies, Client Scripts, Script Includes and Business Rules.
• Implement integrations with tools like Okta, JIRA, AWS and other platforms.
• Design and develop business processes on ServiceNow across ITSM / ITOM / ITAM areas.

Skills

ServiceNow

Platform design

Administration

Scripting

Work autonomy

English communication

Vendor/tech awareness

Education

Degree/Diploma in Computer Science

Tools

Okta

JIRA

AWS

SolarWinds

Nexthink

VMware Workspace ONE

Job description

Technical

• Possess deep ServiceNow application knowledge and have been widely exposed to designing and developing business processes
• Working knowledge of ServiceNow design, implementation, and administration
• Experience on ServiceNow Platform across multiple applications (ITSM / ITOM /ITAM)
• Experience with ServiceNow incident, change, problem, request, CMDB, knowledge management applications and Service Portal.
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices.
• Experience in developing and managing scripts, UI Policies, Client Scripts, Script Includes, ACLs, Business Rules, Scheduled Jobs, and related ServiceNow components.
• Experience in ServiceNow integrations, application development, custom workflows, and end-to-end implementation of platform solutions.
• Working knowledge of integrating ServiceNow with tools such as, other ServiceNow instances, Okta, JIRA, AWS, SolarWinds, Nexthink, VMWare Workspace One etc.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

People & Management

• Ability to work autonomously and set priorities to meet a deadline-driven environment.
• Self-motivated, hands-on, analytical, meticulous, and fast learner with a technical background.
• Proactive and take ownership
• Strong perseverance and diligence towards attaining goals and effective time management
• Ability to manage execution of multiple initiatives, projects, and product increments delivery.
• A team player who is keen to influence others with means of new technologies
• Good written and verbal English communication skills
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
• Minimum of 5 years of working experience with minimum 3 years of experience in designing and developing business processes on ServiceNow Platform.
• Degree/Diploma in Computer Science or related field