ServiceNow Consultant

Temus; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Temus in Singapore is seeking a ServiceNow Technical Consultant to design, configure, and implement CSM and FSM solutions, with hands-on development and integration work. You will engage in client workshops, translate business needs into technical specs, and ensure robust delivery across related modules.

The role emphasizes collaboration, continuous improvement, and adherence to best practices in upgrades and governance. Excellent communication is essential.

Formación

• Minimum 5 years of hands-on ServiceNow development and administration.
• Delivery experience in CSM and/or FSM on live projects.
• Strong ServiceNow scripting knowledge (Client Scripts, Business Rules, Script Includes).
• Knowledge of CMDB, Service Catalog, and Access Control Rules.
• Experience integrating external systems via REST/SOAP APIs.
• CSA and CAD certifications are required; CIS for CSM/FSM preferred.
• Excellent communication and collaboration skills.
• Experience or certification in HRSD, GRC/IRM, ITSM, ITOM, or SPM.
• CSM or FSM Product Line Achievement.
• Exposure to Now Assist / AI in CSM/FSM.

Responsabilidades

• Implement and configure ServiceNow CSM and FSM solutions, incl. case management and work orders.
• Configure blocks such as accounts, contacts, entitlements, SLAs, assignment rules, geolocation.
• Develop custom apps and workflows using Studio, Flow Designer, and scripting.
• Participate in requirement sessions and translate needs into technical specs.
• Integrate ServiceNow with third-party systems via REST/SOAP and MID Servers.
• Support platform upgrades, patching, health checks, and audits.
• Support UAT and post-implementation end-user support.
• Stay current on releases and drive continuous improvement.
• Follow ServiceNow best practices and coding standards.
• Contribute to delivery on other modules as needs arise.

Conocimientos

ServiceNow development

ServiceNow administration

CSM FSM experience

ServiceNow scripting

CMDB knowledge

Service Catalog

Access Control Rules

REST/SOAP integration

Communication skills

Cross-functional collaboration

Now Assist / AI capabilities

CSA

CAD

CIS – CSM

CIS – FSM

CSM FSM Product Line

Now Assist / AI capabilities in CSM/Fy

Educación

CSA

CAD

CIS – CSM

CIS – FSM

Herramientas

ServiceNow Studio

Flow Designer

Descripción del empleo

Role Overview

We are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions, with a primary focus on Customer Service Management (CSM) and Field Service Management (FSM). The role involves hands‑on development, integration work, and active contribution to client workshops and solutioning sessions. Experience across other enterprise domains (HRSD, GRC/IRM, ITSM, ITOM, SPM) is a strong plus.

Key Responsibilities

• Implement and configure ServiceNow CSM and FSM solutions, including case management, the Customer Service portal/Service Operations Workspace, work order management, dispatch, scheduling, and agent mobility.
  
• Configure CSM/FSM building blocks such as accounts, contacts, entitlements, SLAs, assignment and dispatch rules, and geolocation‑based work assignment.
  
• Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting (Client Scripts, Business Rules, Script Includes).
  
• Participate in requirement‑gathering sessions and translate business needs into technical specifications, favouring out‑of‑the‑box capability before customisation.
  
• Integrate ServiceNow with third‑party systems via REST/SOAP, MID Servers, and other interfaces (e.g., asset, billing, mapping, or scheduling systems relevant to CSM/FSM).
  
• Support platform upgrades, patching, health checks, and regular system audits to ensure data accuracy and integrity.
  
• Support user acceptance testing (UAT) and provide post‑implementation and ongoing end‑user support.
  
• Stay current on ServiceNow releases and best practices, driving continuous improvement of the implementation.
  
• Follow ServiceNow best practices and coding standards.
  
• Contribute to delivery on other modules (HRSD, GRC/IRM, ITSM, ITOM, SPM) as engagement needs arise.

Required Skills

• Minimum 5 years of hands‑on experience with ServiceNow development and administration.
  
• Demonstrable delivery experience in CSM and/or FSM (configuration and implementation on live projects), with a solid understanding of how FSM extends CSM.
  
• Strong grasp of ServiceNow scripting (Client Scripts, Business Rules, Script Includes).
  
• Knowledge of CMDB, Service Catalog, and Access Control Rules.
  
• Experience integrating external systems with ServiceNow (REST, SOAP APIs).
  
• Certified System Administrator (CSA) and Certified Application Developer (CAD) are a must; CIS – CSM and/or CIS – FSM strongly preferred.
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross‑functional teams.
• Hands‑on experience or certification (CIS) in one or more additional modules: HRSD, GRC/IRM, ITSM, ITOM, or SPM.
  
• CSM or FSM Product Line Achievement.
  
• Exposure to Now Assist / AI capabilities within CSM/FSM.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.