ServiceNow Discovery & CMDB Engineer - Network Ops

INFOSYS COMPAZ PTE. LTD.

Singapore

On-site

SGD 100,000 - 150,000

Full time

14 days+

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Job summary

INFOSYS COMPAZ PTE. LTD. seeks an experienced ESM (ServiceNow) Delivery Engineer to lead discovery, CMDB management, and data governance for a large-scale enterprise transformation within Network Operations.

You will onboard network assets to ServiceNow, optimize discovery configurations, and collaborate with infrastructure teams to ensure accurate CI relationships and service mappings across the environment.

Qualifications

Degree in Computer Science, Information Technology, Engineering, or a related field.
5+ years of experience in Network Engineering, Infrastructure Operations, or Network Administration.
Hands-on experience with ServiceNow Discovery and ServiceNow Service Mapping.
Strong understanding of CMDB concepts, CI relationships, and configuration management practices.
Experience supporting enterprise-scale network environments.

Responsibilities

Execute network discovery activities using ServiceNow Discovery and Service Mapping.
Validate, reconcile, and maintain CI data within the CMDB.
Onboard network devices, dependencies, and relationships into the ServiceNow platform.
Configure and optimize discovery patterns, probes, sensors, and credentials.
Troubleshoot discovery issues and resolve CMDB data quality discrepancies.