ServiceNow ESM Delivery Engineer: Network & CMDB Discovery

LION & ELEPHANTS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

LION & ELEPHANTS CONSULTANCY PTE. LTD. seeks an experienced Enterprise Service Management (ServiceNow) Delivery Engineer in Singapore to onboard a 450+ network device estate into ServiceNow and ensure accurate CMDB data, topology mapping, and repeatable onboarding processes.

The role focuses on discovery, CMDB governance, and ongoing data-quality improvements within a ServiceNow environment, reporting to the Data Centre & Network Operations leadership. 5+ years in network operations is required.

Qualifications

• 5+ years of experience in network engineering/network operations.
• Hands-on with ServiceNow Discovery and Service Mapping.
• Strong CMDB understanding, CI relationships and data quality.
• Knowledge of routing, switching, firewalls, and network topology.
• Experience in enterprise ITSM/ServiceNow environments.
• Strong troubleshooting and data-validation skills.

Responsibilities

• Execute network discovery using ServiceNow Discovery and Service Mapping.
• Validate, reconcile, and remediate CMDB CIs and relationships.
• Onboard network devices, dependencies, attributes, and mappings into ServiceNow.
• Configure and refine discovery patterns, probes, and credentials.
• Troubleshoot discovery gaps and CMDB/data-quality issues.
• Document discovery configurations, onboarding procedures, and CMDB standards.
• Support CMDB data-quality governance and knowledge transfer to the permanent Network Operations team.

Skills

Network engineering

ServiceNow Discovery

Service Mapping

CMDB data quality

Data reconciliation

Troubleshooting

Job description

LION & ELEPHANTS CONSULTANCY PTE. LTD. seeks an experienced Enterprise Service Management (ServiceNow) Delivery Engineer in Singapore to onboard a 450+ network device estate into ServiceNow and ensure accurate CMDB data, topology mapping, and repeatable onboarding processes.

The role focuses on discovery, CMDB governance, and ongoing data-quality improvements within a ServiceNow environment, reporting to the Data Centre & Network Operations leadership. 5+ years in network operations is required.