ServiceNow CMDB & Discovery Engineer

Trinity Consulting Services (“TRINITY”); Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Trinity Consulting Services in Singapore is seeking an experienced Senior Network Engineer to own discovery, CMDB onboarding, and service mapping within an ITSM/ESM context. You will design, implement, and validate network data feeds, CI relationships, and data quality controls.

The role requires 5–8 years of hands-on network engineering plus strong communication to manage stakeholders, troubleshoot discovery issues, and ensure accurate, timely updates to the ServiceNow CMDB.

Qualifications

• Minimum 5–8 years in network engineering/operations, exposure to CMDB and ITSM.
• Hands-on with ServiceNow Discovery and CMDB.
• Experience onboarding network infra into ServiceNow.
• Strong understanding of CMDB concepts, including CIs, CI classes, relationships, reconciliation, identification, and data quality.
• Experience with Service Mapping and understanding infrastructure/service dependencies.
• Strong networking fundamentals: TCP/IP, routing, switching, SNMP, DNS, DHCP, firewalls.
• Experience troubleshooting discovery and inventory/data-collection issues.
• Understanding discovery credentials, probes, patterns, and MID Server concepts.
• Experience validating and reconciling infrastructure data across sources.
• Strong analytical and problem-solving skills for data-quality issues.
• Experience in IT Service Management / Enterprise Service Management environments.
• Strong communication and stakeholder-management skills.

Skills

Network engineering

IT service management

ServiceNow Discovery

CMDB

CI data quality

Service Mapping

Network fundamentals

Troubleshooting

MID Server

Stakeholder management

Data reconciliation

Tools

ServiceNow Discovery

CMDB

Service Mapping

Job description

Trinity Consulting Services in Singapore is seeking an experienced Senior Network Engineer to own discovery, CMDB onboarding, and service mapping within an ITSM/ESM context. You will design, implement, and validate network data feeds, CI relationships, and data quality controls.

The role requires 5–8 years of hands-on network engineering plus strong communication to manage stakeholders, troubleshoot discovery issues, and ensure accurate, timely updates to the ServiceNow CMDB.