Servicenow Delivery Manager

vui systems pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

vui systems pte. ltd. in Singapore is seeking a Delivery Manager to oversee application development, ServiceNow workstreams, and client engagements. You will lead timelines, testing, deployments, data migrations, and UAT across complex environments.

The role requires extensive Agile governance, stakeholder coordination, and detailed documentation, with a focus on delivering initial value within six months and regular releases thereafter.

Qualifications

• 7–8 years delivering application development projects with at least 4 years experience in ServiceNow in enterprise/government environments.
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Responsibilities

• Track project timelines, resources, risks, and change requests.
• Oversee automated testing frameworks and CI/CD pipelines.
• Ensure adherence to client’s guidelines.
• Manage client’s provided environments, deployments, and data migration.
• Deliver first initiative within 6 months; subsequent releases every 4–6 months.
• Conduct workshops to gather business requirements and processes.
• Support UAT, including test case preparation and acceptance validation.
• Communicate progress and risks to stakeholders.
• Provide end-user training and onboarding materials.
• Maintain system architecture and integration specifications.
• Maintain a knowledge base for recurring issues and resolutions.
• Categorize and prioritize maintenance items, bug fixes, performance improvements, and enhancements in the product backlog during grooming sessions.
• Establish and track KPIs (system health, application performance, availability), with automated alerting thresholds.

Skills

Agile project management

Backlog management

Release planning

Governance & compliance

Stakeholder engagement

Documentation

Business analysis

Solution adoption

Tools

ITSM

CSM

HRSD

IRM

App Engine Studio

Flow Designer

Integration Hub

Job description

Responsibilites

The Delivery Manager will be responsible for:

• Track project timelines, resources, risks, andchange requests.
• Oversee automated testing frameworks and CI/CDpipelines.
• Ensure adherence to client’s guidelin
• Manage client’s provided environments,deployments, and data migration.
• Deliver first initiative within 6 months;subsequent releases every 4–6 months.
• Conduct workshops to gather businessrequirements and processes.
• Support UAT, including test case preparationand acceptance validation.
• Communicate progress and risks to stakeholders.
• Provide end-user training and onboardingmaterials.
• Maintain system architecture and integrationspecifications.
• Maintain a knowledge base for recurring issuesand resolutions.
• Categorize and prioritize maintenance items,bug fixes, performance improvements, and enhancements in the product backlogduring grooming sessions.
• Establish and track KPIs (system health,application performance, availability), with automated alerting thresholds.

Job Requirements

• 7–8 years delivering application developmentprojects with at least 4 years experience in ServiceNow inenterprise/government environments
• Agileproject management, backlog management, release planning, governance &compliance, stakeholder engagement, documentation, business analysis, solutionadoption
• ServiceNow:ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub

Certifications

• ServiceNowCertified System Administrator (CSA); ServiceNow Certified ImplementationSpecialist (ITSM/HRSD); Certified Scrum Master