Developer / Senior Developer - ServiceNow | Salesforce

OCTOMATE STAFFING PTE. LTD.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

OCTOMATE STAFFING PTE. LTD. in Singapore seeks an experienced ServiceNow specialist to design, develop, configure, and implement solutions aligned to client needs and best practices.

You will work across ITSM, ITOM, ITAM, CMDB, HRSD, CSM, FSM, and related modules, including integrations via REST/SOAP. Senior/Lead duties include architecture artefacts, client workshops, and mentoring junior developers.

Qualifications

• Hands-on ServiceNow platform experience appropriate to the level.
• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
• Solid understanding of the SDLC and Agile/Scrum delivery methodologies
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication skills — able to engage with technical teams and non-technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Skills

JavaScript

ServiceNow

REST/SOAP

Agile/Scrum

Analytical thinking

Communication

Architecture artefacts

Job description

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices

• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs

• Design and implement REST/SOAP integrations using IntegrationHub and MID Server

• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation

• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients

• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery

• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication

• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

• ITSM — IT Service Management

• ITAM — IT Asset Management

• ITOM — IT Operations Management

• CMDB — Configuration Management

• HRSD — HR Service Delivery

• CSM — Customer Service Management

• FSM — Field Service Management

• Strategic Portfolio Management

• GRC / IRM — Governance, Risk & Compliance

• SecOps — Security Operations

• App Engine — Custom Development

• Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)

• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs

• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)

• Solid understanding of the SDLC and Agile/Scrum delivery methodologies

• Strong analytical skills and ability to translate requirements into platform solutions

• Good communication skills — able to engage with technical teams and non-technical stakeholders

• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA — Required (or actively pursuing at Associate level)
• ServiceNow CIS in primary module — Required from Consultant level
• ServiceNow CAD — Required from Senior TC level
• ITIL Foundation — Preferred at all levels
• Additional CIS certifications — Advantageous at Senior/Lead level