Senior ServiceNow Developer

sgital pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

sgital pte. ltd. is seeking a Senior ServiceNow Developer to lead technical delivery for ServiceNow implementations and platform enhancements in Singapore. You will own the end-to-end lifecycle from build to release support, evolve the platform, and govern Now Assist features to boost enterprise productivity.

You will architect solutions, develop scoped apps, and build secure integrations while mentoring juniors and upholding quality during SIT/UAT and go-live windows.

Qualifications

• 5+ years of hands-on ServiceNow development in large enterprise environments.
• Full lifecycle delivery from requirements through deployment.
• Advanced knowledge of ServiceNow data model, security/ACLs, performance optimization and upgrade-safe patterns.
• Experience developing within scoped environments and managing cross-scope dependencies.
• Implementation across ITSM/CSM/HRSD/SPM/ITOM or related modules.
• Strong JavaScript skills across server-side and client-side scripting.
• Agile/Scrum delivery with high independence.

Responsibilities

• Lead technical delivery for new ServiceNow implementations and global rollouts.
• Design and build upgrade-safe solutions; ensure architectural integrity.
• Configure and develop scoped applications using Script Includes, Business Rules, Flow Designer, Client Scripts.
• Translate business needs into actionable technical tasks and user stories.
• Build and maintain integrations via Scripted REST APIs, Outbound REST, with modern authentication.
• Configure Now Assist features to enhance agent productivity.
• Perform rigorous code reviews and mentor junior developers.
• Drive quality through unit testing and SIT/UAT support; assist during release/go-live.
• Identify platform optimization opportunities and document options with pros/cons and risks.

Skills

JavaScript

Agile/Scrum

Technical leadership

Requirements analysis

Problem solving

Tools

Script Includes

Business Rules

Flow Designer

Client Scripts

Scripted REST APIs

Outbound REST

OAuth

UI Builder

Configurable Workspaces

IntegrationHub

ATF

CI/CD

Job description

Role Summary

We are seeking a Senior ServiceNow Developer to lead technical delivery for ServiceNow implementation engagements and high-impact platform enhancements. In this role, you will own the end-to-end technical lifecycle - from initial build and unit testing to release support.

You will play a pivotal role in evolving the platform including the implementation and governance of Now Assist features to drive enterprise-wide productivity.

Key Responsibilities

• End-to-End Delivery: Lead technical execution for new implementations, complex enhancements and global rollouts.
• Architectural Integrity: Design and build solutions using platform best practices ensuring configurations are upgrade-safe and Instance Scan compliant.
• Development: Configure and develop scoped applications utilizing Script Includes, Business Rules, Flow Designer/Subflows and Client Scripts.
• Business Alignment: Participate in requirements finalization workshops, translating business needs into actionable technical tasks and user stories.
• Integrations: Build and maintain secure integrations using Scripted REST APIs, Outbound REST and modern authentication protocols (e.g., OAuth).
• Now Assist:
  • Configure module-specific use cases including summarization, content generation and agent productivity features.
• Technical Leadership: Perform rigorous code reviews, uphold development standards and provide mentorship/escalation support for junior developers.
• Quality & Support: Drive delivery quality through unit testing, defect resolution during SIT/UAT, and expert support during release/go-live windows.
• Continuous Improvement: Proactively identify platform optimization opportunities and document solution options with clear pros/cons and risk assessments.

Must-Have Requirements

• 5+ years of hands-on ServiceNow development experience within consulting or large enterprise environments.
• Full Lifecycle Experience: Proven track record of delivering ServiceNow engagements from requirements gathering through to deployment.
• Platform Mastery: Advanced knowledge of the ServiceNow data model, security/ACLs, performance optimization and upgrade-safe development patterns.
• Scoped Applications: Extensive experience developing within scoped environments and managing cross-scope dependencies.
• Multi-Module Depth: Implementation experience across at least 2 product areas: ITSM, CSM, HRSD, SPM/ITBM, IRM/GRC, ITOM, SecOps or Custom Apps.
• Technical Fluency: Strong JavaScript skills and deep experience with both server-side and client-side ServiceNow scripting.
• Agile Proficiency: Comfortable working in an Agile/Scrum delivery model with a high degree of independence.

Nice-to-Have

• Modern UI: Experience with UI Builder and Configurable Workspaces.
• DevOps: Exposure to IntegrationHub, Automated Test Framework (ATF), and CI/CD toolchains.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS in one or more modules (example: ITSM, CSM, HRSD, SPM, ITOM)