ServiceNow CSM Low-Code Engineer - Public Sector
NCS Pte Ltd
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Job summary
NCS Pte Ltd in Singapore is seeking a Senior ServiceNow Engineer to design and implement CSM solutions for government digital services. You will drive App Engine development, customize CSM modules, ensure data security, and align with government standards.
You will mentor junior engineers, collaborate with stakeholders, and deliver scalable, compliant citizen service solutions across omnichannel touchpoints in a fast-paced, regional environment.
Qualifications
- Deep expertise in configuring and customizing ServiceNow CSM for government services.
- Experience delivering Public Sector Digital Services integrations and analytics.
- Hands-on with App Engine development and Service Portal widgets.
- Strong knowledge of REST/SOAP, OAuth/SAML, JSON/XML data handling.
- Familiarity with ITIL and security/compliance in government contexts.
- Certifications in ServiceNow are highly desirable.
Responsibilities
- Lead the design and implementation of ServiceNow CSM solutions for public sector projects.
- Develop custom App Engine apps and integrate CSM with PSDS ecosystems.
- Configure case management, omnichannel support, and citizen portal features.
- Mentor junior developers and enforce code quality and accessibility.
- Create technical documentation and ensure data security compliance.
Skills
Education
Tools
Job description
NCS Pte Ltd in Singapore is seeking a Senior ServiceNow Engineer to design and implement CSM solutions for government digital services. You will drive App Engine development, customize CSM modules, ensure data security, and align with government standards.
You will mentor junior engineers, collaborate with stakeholders, and deliver scalable, compliant citizen service solutions across omnichannel touchpoints in a fast-paced, regional environment.
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