#EG Low-Code Engineer (ServiceNow)

NCS Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS Pte Ltd in Singapore is seeking a Senior ServiceNow Engineer to design and implement CSM solutions for government digital services. You will drive App Engine development, customize CSM modules, ensure data security, and align with government standards.

You will mentor junior engineers, collaborate with stakeholders, and deliver scalable, compliant citizen service solutions across omnichannel touchpoints in a fast-paced, regional environment.

Qualifications

• Deep expertise in configuring and customizing ServiceNow CSM for government services.
• Experience delivering Public Sector Digital Services integrations and analytics.
• Hands-on with App Engine development and Service Portal widgets.
• Strong knowledge of REST/SOAP, OAuth/SAML, JSON/XML data handling.
• Familiarity with ITIL and security/compliance in government contexts.
• Certifications in ServiceNow are highly desirable.

Responsibilities

• Lead the design and implementation of ServiceNow CSM solutions for public sector projects.
• Develop custom App Engine apps and integrate CSM with PSDS ecosystems.
• Configure case management, omnichannel support, and citizen portal features.
• Mentor junior developers and enforce code quality and accessibility.
• Create technical documentation and ensure data security compliance.

Skills

ServiceNow CSM configuration

Public Sector Digital Services

App Engine development

AngularJS & CSS

REST/SOAP integration

Security governance

Education

ServiceNow certifications

ITIL knowledge

Tools

Service Portal

OAuth/SAML

Azure

JSON/XML

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Design and develop using ServiceNow App Engine, including creating data models, access controls, business logic, and user interfaces. Configure and customise CSM modules to optimise citizen service delivery and support government analytics capabilities.

What will you do?

• Lead the technical design and implementation of ServiceNow CSM solutions and Public Sector Digital Services initiatives, ensuring they align with enterprise architecture standards and citizen service best practices. Develop and maintain custom applications using App Engine that enhance CSM functionality and support digital government service delivery capabilities.
• Configure and customise CSM modules including case management workflows, knowledge base integration, citizen portal development, and omnichannel support systems. Implement Public Sector Digital Services features to enable data-driven insights, automated service routing, and proactive citizen engagement across touchpoints.
• Design and implement automated controls and monitoring solutions specific to citizen service metrics and digital service performance indicators. Provide technical guidance and mentoring to junior developers and administrators on CSM and government digital service best practices.
• Participate in code reviews and ensure quality standards are maintained throughout development, with particular attention to citizen-facing functionality, accessibility compliance, and data security in accordance with government standards. Troubleshoot complex technical issues related to CSM implementations and public sector digital service integrations, providing timely resolution.
• Create and maintain technical documentation for all developed solutions, including CSM configuration guides and Public Sector Digital Services implementation procedures that comply with government documentation standards and facilitate knowledge transfer across agencies.

Qualifications

• PSDS and CSM Expertise: Deep understanding of ServiceNow Customer Service Management (CSM) module configuration and customisation. Experience with Public Sector Digital Services (PSDS) implementation, including digital government initiatives, integrations, and data analytics frameworks. Proficiency in configuring CSM-specific features such for government service delivery. Demonstrated ability to integrate ServiceNow CSM with broader Public Sector Digital Services ecosystems, ensuring seamless citizen experience across touchpoints and compliance with public sector standards.
• Integration and Development: Experience with ServiceNow's Service Portal custom development, including strong knowledge of AngularJS, Bootstrap frameworks, CSS and development of custom widgets. Proficient in integration protocols such as REST/SOAP web services, authentication methods such as OAuth/SAML and parsing of payloads in JSON and XML formats. Proficient in implementing integrations (such as API) with external hosting platforms and Microsoft Azure solutions. Proficient with Agile methodologies and phased releases of features.
• Automation and User Experience: Proficiency in creating custom workflows using Flow Designer and Integration Hub for process automation, particularly for CSM case routing and escalation processes. Experience in developing and deploying ServiceNow CSM and App Engine applications and configuring table relationships, especially within CSM data models.
• Security and Governance: Understanding of ServiceNow security model, role-based access control and cross-scope access control configurations. Experience with CSM and App Engine governance and deployment processes. Familiarity with CSM security considerations and customer data protection requirements. Familiarity with developing solutions that are compliant with Government regulatory requirements.
• Foundation Knowledge: Familiarity with ITIL framework and IT Service Management principles, with specific focus on customer service delivery best practices.
• ServiceNow certifications are highly desirable, particularly Customer Service Management Implementation Specialist, ServiceNow Administrator, and Application Developer certifications. PSDS-related certifications or training would be advantages.
• Experience with Agile development methodologies and version control systems. Strong analytical and problem-solving abilities with attention to detail, particularly in citizen service scenarios and government analytics interpretation.
• Excellent communication skills for collaborating with stakeholders and documenting solutions, including the ability to translate business requirements into technical CSM configurations.
• Prefer 4-6 years of ServiceNow development experience with at least 2 years specifically focused on Customer Service Management (CSM) module implementation and customisation. At least 2 years of hands‑on experience with App Engine development and 1 year of experience with Public Sector Digital Services platforms or government digital transformation initiatives.
• For senior roles, at least 7 years of relevant experience is required. Senior Low Code engineers are expected to lead technical implementation and mentor junior Low‑code engineers.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.