ServiceNow Developer

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd.

is hiring ServiceNow Technical Consultants and Developers across all levels, from Associates to Senior Technical Consultants, aligning candidates to a primary module specialization based on hands‑on expertise. Role includes designing and implementing ServiceNow solutions, building features, and integrating via IntegrationHub and MID Server, with ITOM/CMDB focus areas.

Qualifications

• Hands-on ServiceNow experience across multiple modules.
• Strong JavaScript skills for Business Rules, Script Includes, Client Scripts.
• Experience with REST/SOAP APIs and IntegrationHub.
• Solid SDLC and Agile/Scrum delivery understanding.
• Ability to translate requirements into platform solutions.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements.
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and GlideAPIs.
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server.
• For ITOM: Discovery, CMDB design, reconciliation rules, Service Mapping, and Event Management.
• Translate requirements and user stories into fully functional solutions with BAs, architects, and clients.
• Manage project processes: technical documentation, integration design, work‑effort estimation, and delivery.
• Participate in Scrum ceremonies and provide timely updates for client communication.
• At Senior/Lead level: mentor juniors, conduct code reviews, lead client workshops, contribute to pre‑sales.

Skills

ServiceNow Expertise

JavaScript

REST/SOAP APIs

SDLC/Agile

Analytical skills

Communication skills

Architecture artefacts

Education

Degree in Computer Science / IT / Engineering

Tools

IntegrationHub

MID Server

Glide APIs

UI Actions

Job description

We are hiring ServiceNow Technical Consultants and Developers across all experience levels - from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands‑on expertise.

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and GlideAPIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work‑effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre‑sales

Module Specialism

• ITSM - IT Service Management
• ITAM - IT Asset Management
• ITOM - IT Operations Management
• CMDB - Configuration Management
• HRSD - HR Service Delivery
• CSM - Customer Service Management
• FSM - Field Service Management
• SPM - Strategic Portfolio Management
• GRC / IRM - Governance, Risk & Compliance
• SecOps - Security Operations
• App Engine - Custom Development
• Now Assist / Agentic AI

Requirements

• Hands‑on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
• Proficiency in JavaScript - Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
• Solid understanding of the SDLC and Agile/Scrum delivery methodologies
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication skills - able to engage with technical teams and non‑technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client‑Facing workshops

Certifications

• ServiceNow CSA - Required (or actively pursuing at Associate level)
• ServiceNow CIS in primary module - Required from Consultant level
• ServiceNow CAD - Required from Senior TC level
• ITIL Foundation - Preferred at all levels
• Additional CIS certifications - Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.