ServiceNow Engineer

TEMUS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Temus PTE. LTD. is seeking a ServiceNow Technical Consultant in Singapore to design, configure, and implement ServiceNow solutions with a primary focus on CSM and FSM.

You will contribute to requirement gathering, solution design, and hands-on development, including integration with external systems. The role requires CSA and CAD certifications, with CIS-CSM/CIS-FSM preferred. Expect collaboration with cross-functional teams, client workshops, and ongoing support across modules such as HRSD,

Qualifications

• Minimum 5 years of hands-on ServiceNow development and administration.
• Delivery experience in CSM and/or FSM on live projects, with solid FSM extends CSM.
• Strong grasp of ServiceNow scripting (Client Scripts, Business Rules, Script Includes).
• Knowledge of CMDB, Service Catalog, and Access Control Rules.

Responsibilities

• Implement and configure ServiceNow CSM and FSM solutions including case management and work order management.
• Develop custom applications and workflows using ServiceNow Studio and Flow Designer.
• Integrate ServiceNow with third-party systems via REST/SOAP and MID Servers.
• Support platform upgrades, health checks, and data integrity audits.
• Assist with UAT and post-implementation end-user support.
• Stay current on ServiceNow releases and best practices.

Skills

ServiceNow development

CSM/FSM delivery

ServiceNow scripting

CMDB and Service Catalog

REST/SOAP integration

CSA and CAD certifications

Effective communication

Client collaboration

Education

CSA Certification

CAD Certification

CIS - CSM

CIS - FSM

Tools

ServiceNow Studio

Flow Designer

REST APIs

SOAP APIs

MID Server

CMDB

Service Catalog

Access Control Rules

Job description

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government's Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Role Overview

We are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions, with a primary focus on Customer Service Management (CSM) and Field Service Management (FSM). The role involves hands-on development, integration work, and active contribution to client workshops and solutioning sessions. Experience across other enterprise domains (HRSD, GRC/IRM, ITSM, ITOM, SPM) is a strong plus.

Key Responsibilities

• Implement and configure ServiceNow CSM and FSM solutions, including case management, the Customer Service portal/Service Operations Workspace, work order management, dispatch, scheduling, and agent mobility.
• Configure CSM/FSM building blocks such as accounts, contacts, entitlements, SLAs, assignment and dispatch rules, and geolocation-based work assignment.
• Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting (Client Scripts, Business Rules, Script Includes).
• Participate in requirement-gathering sessions and translate business needs into technical specifications, favouring out-of-the-box capability before customisation.
• Integrate ServiceNow with third-party systems via REST/SOAP, MID Servers, and other interfaces (e.g., asset, billing, mapping, or scheduling systems relevant to CSM/FSM).
• Support platform upgrades, patching, health checks, and regular system audits to ensure data accuracy and integrity.
• Support user acceptance testing (UAT) and provide post-implementation and ongoing end-user support.
• Stay current on ServiceNow releases and best practices, driving continuous improvement of the implementation.
• Follow ServiceNow best practices and coding standards.
• Contribute to delivery on other modules (HRSD, GRC/IRM, ITSM, ITOM, SPM) as engagement needs arise.

Required Skills

• Minimum 5 years of hands-on experience with ServiceNow development and administration.
• Demonstrable delivery experience in CSM and/or FSM (configuration and implementation on live projects), with a solid understanding of how FSM extends CSM.
• Strong grasp of ServiceNow scripting (Client Scripts, Business Rules, Script Includes).
• Knowledge of CMDB, Service Catalog, and Access Control Rules.
• Experience integrating external systems with ServiceNow (REST, SOAP APIs).
• Certified System Administrator (CSA) and Certified Application Developer (CAD) are a must; CIS - CSM and/or CIS - FSM strongly preferred.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.

Desirable (Plus Points)

• Hands-on experience or certification (CIS) in one or more additional modules: HRSD, GRC/IRM, ITSM, ITOM, or SPM.
• CSM or FSM Product Line Achievement.
• Exposure to Now Assist / AI capabilities within CSM/FSM.
• Public sector delivery experience.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity. We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/