ServiceDesk Engineer/ Call Centre

Tap Growth ai; Singapore; Presencial; SGD 28.000 - 47.000; Jornada completa

Descripción de la vacante

Tap Growth ai is seeking a customer‑focused ServiceDesk Engineer/Call Centre professional for our Singapore office. You will deliver technical support, resolve user issues, and ensure service delivery within a structured office environment.

Role requires responding to enquiries via multiple channels, basic troubleshooting of IT systems, and following documented procedures. Work from office with 12‑hour rotating shifts in Depot Road, Singapore.

Formación

• IT support knowledge is a major plus.
• High school diploma or equivalent is required.

Responsabilidades

• Respond to incoming enquiries via call, email, webchat, IVR, and monitoring consoles.
• Perform 1st level troubleshooting of Workplace, Server, and Network systems.
• Support Microsoft 365 and security edge services.
• Monitor security events and server/network performance.
• Handle password resets and account unlocks.
• Log and route incidents to higher tiers or Resolver Teams.
• Record all transactions/cases in the Service Management System.
• Broadcast notifications to relevant parties and provide timely status updates.
• Ensure daily tasks follow Standard Operating Procedures.

Conocimientos

IT support knowledge

Educación

High school diploma

Descripción del empleo

We're Hiring: ServiceDesk Engineer/Call Centre!

We are searching for a motivated and customer-focused ServiceDesk Engineer/Call Centre professional to join our team in Singapore. The ideal candidate will deliver top-notch technical support, resolve user issues efficiently, and ensure excellent service delivery within our office environment.

Location: Depot Road, Singapore
Work Mode: Work from Office
Role: ServiceDesk Engineer/Call Centre

Job Descriptions:

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
• Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

• High school diploma or equivalent
• Experience / Knowledge in IT support will be a Major plus
• 12 hours rotating shift