Service Helpdesk Agent

IT Solution Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

IT Solution Pte Ltd in Singapore is seeking a Service Helpdesk Agent to join its IT team at the Singapore office. The role focuses on handling customer inquiries, resolving issues, and coordinating with engineers to ensure prompt service delivery.

The ideal candidate has a Diploma/A-Level/Nitec and 1-2 years in call centre or customer service, with strong IT product knowledge, attention to detail, and excellent communication.

Qualifications

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Good understanding of IT systems, products and technology.
• Meticulous and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.

Responsibilities

• Resolve customers enquiries, complaints and feedback.
• Analyse each situation and elevate calls to the right team to ensure best action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Ensure all other ad-hoc duties assigned by supervisor are completed.

Skills

Communication skills

Phone etiquette

Team player

Attention to detail

Education

Diploma / A Level / Nitec

Job description

Description

IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office.

Position Title

Service Helpdesk Agent - IT Firm

IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients.

We are a young and dynamic company specializing in IT Solution Services. We are committed to easing your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration.

You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new enhancement solutions to assist in optimizing our clients' network, IT infrastructure, applications, websites, and online marketing.

Our Mission

To provide customers with the best quality of services at an affordable price and prompt delivery of services.

Our Vision

To become a leading premier IT solution provider, both effective and efficient in providing a comprehensive range of quality IT solution and digital marketing support.

Remuneration is commensurate with qualifications and work experience.

Job Responsibilities

• Resolve customers enquires, complaints and feedback.
• Analyse each situation and elevate calls to the right team to ensure the best and quickest action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Ensure all other ad-hoc duties assigned by supervisor are completed.

Requirements

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Candidates with minimal academic qualifications but
• Good fundamental understanding of IT systems, products and technology.
• Meticulous, detailed and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.
• Good team player.