Desktop Support

Tap Growth ai; Singapore; Presencial; SGD 33.000 - 61.000; Jornada completa

Descripción de la vacante

Tap Growth ai in Singapore is seeking a Desktop Support Specialist to troubleshoot and resolve desktop issues for walk-in and onsite roaming users. This office-based role requires strong communication to ensure timely resolutions and excellent customer experience.

Working hours follow staggered 8.5-hour shifts between 7:30am and 9:00pm, including public holidays, across Singapore. The ideal candidate can collaborate well in a team and has experience supporting large user bases and government

Formación

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsabilidades

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users.
• Diagnose and address client platform-related problems to restore functionality.
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions.
• Communicate timely status updates to relevant stakeholders throughout incident resolution.
• Deliver a positive customer experience by managing interactions professionally and effectively.
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information.
• Manage customer expectations and escalated potential issues to Team Lead proactively.
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability.

Conocimientos

Team collaboration

Experience with government agencies

Experience supporting large user bases

Descripción del empleo

We're Hiring: Desktop Support Specialist!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Desktop Support

Job Summary

Provide desktop support by troubleshooting user incidents and service requests, resolving client platform issues, and maintaining clear communication to ensure timely resolution and excellent customer experience.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and escalated potential issues to Team Lead proactively
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Preferred competencies and qualifications

• Experience supporting government agencies
• Experience supporting large user bases (100+ users)
• Ability to work effectively in a team environment

Other Information

• Working hours: Staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including Public Holidays