IT Service Desk

Rapsys Technologies Pte Ltd.; Singapore; Sur place; SGD 36 000 - 48 000; Plein temps

Résumé du poste

Rapsys Technologies Pte Ltd. is seeking an IT Service Desk professional to be the first point of contact for end users. You will provide front-line support via phone, email, or in person, troubleshoot across hardware, software, and networks, and manage service requests through ticketing systems.

You will escalate complex issues when required and guide users on IT policies and best practices, while documenting solutions and keeping records up to date.

Qualifications

• 1+ year of IT support or service desk experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac OS and Microsoft Office.
• Basic networking concepts.
• Ability to prioritize tasks in a fast-paced environment.
• Customer-focused mindset with attention to detail.

Responsabilités

• Provide first-level technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and manage service requests using ticketing systems
• Escalate complex problems to higher-level support as needed
• Guide users on best practices and IT policies
• Document solutions and maintain accurate records
• Collaborate with other IT teams for seamless issue resolution

Connaissances

Troubleshooting

Customer Service

Communication

Analytical Thinking

IT Support Basics

Description du poste

We're Hiring: IT Service Desk!

We are looking for an enthusiastic and service-oriented IT Service Desk professional to join our team. As the first point of contact for technical support, you will play a vital role in ensuring smooth IT operations and providing exceptional assistance to end users. If you have a passion for technology and problem-solving, we'd love to meet you!

Location

Singapore, Singapore

Work Mode

Work from Office

Role

IT Service Desk

What You'll Do

• Provide first-level technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and manage service requests using ticketing systems
• Escalate complex problems to higher-level support as needed
• Guide users on best practices and IT policies
• Document solutions and maintain accurate records
• Collaborate with other IT teams for seamless issue resolution

What We're Looking For

• Minimum 1 year of experience in an IT support or service desk role
• Strong troubleshooting and analytical skills
• Excellent communication and interpersonal abilities
• Familiarity with Windows/Mac OS, Microsoft Office Suite, basic networking concepts
• Ability to prioritize tasks in a fast-paced environment
• Customer-focused mindset with attention to detail