IT Service Desk

Tap Growth ai; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Tap Growth ai is looking for an IT Service Desk professional to join our office-based team in Singapore. You will provide first-level support to end users, troubleshoot hardware, software, and networks, and log incidents to maintain smooth IT operations.

The role requires strong communication, the ability to work independently or in a team, and familiarity with ticketing systems and remote support tools. You will ensure timely resolution within SLAs and contribute to a productive IT environment.

Qualifications

• Minimum 2 years of experience in an IT support or service desk role.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-level technical support to end users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Log and track incidents using service desk tools.
• Escalate unresolved issues to appropriate teams.
• Assist with user account setup and access management.
• Ensure timely resolution of tickets within agreed SLAs.

Skills

Windows OS

Microsoft Office

Communication

Interpersonal skills

Ticketing systems

Remote support tools

Teamwork

Job description

We're Hiring: IT Service Desk!

We are looking for a dedicated and resourceful IT Service Desk professional to join our team. If you have a passion for technology, strong problem-solving skills, and enjoy helping others, this is the perfect opportunity for you. Bring your expertise and play a key role in ensuring smooth IT operations for our organization.

Location: Singapore, Singapore Work Mode: Work from Office Role: IT Service Desk

What You'll Do:

• Provide first-level technical support to end users via phone, email, or in-person
• Troubleshoot hardware, software, and network issues
• Log and track incidents using service desk tools
• Escalate unresolved issues to appropriate teams
• Assist with user account setup and access management
• Ensure timely resolution of tickets within agreed SLAs

What We're Looking For:

• Minimum 2 years of experience in an IT support or service desk role
• Strong knowledge of Windows OS and Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and remote support tools