ServiceDesk Agent (Urgent Hiring)

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

OPUS IT Services Pte Ltd is hiring a Service Desk Agent in Singapore to deliver 1st line IT support to users by phone, on-site, or remote tools. The role requires strong English communication, proficiency in Windows 11 and Mac OS, and a customer‑minded approach.

There is a 2-year renewable contract with salary SGD 2,800–3,200 per month. Shifts include Saturdays and staggered hours, with on-site coverage as needed.

Qualifications

• At least 1 year of experience in a service desk/on-site IT environment.
• Proficient with Windows 11 and Mac OS.
• Good written and verbal English communication; strong telephone skills.

Responsibilities

• Provide 1st Level IT Technical Support to users via phone, on-site, or remote tools.
• Escalate, track, and resolve incidents/service requests in a timely manner.
• Cover on-site IT support when needed after training.
• Perform other administrative tasks as required.

Skills

1 year experience

Service desk

Windows 11

Mac OS

English communication

Telephony skills

Teamwork

Job description

Position : Service Desk Agent

Location : Upper Changi Road

Working Days : 5.5 days (At least twice a per month) Shift 1: Monday to Friday 8am - 5pm + Sat 8.30am to 1pm Shift 2:Monday to Friday 8am - 6pm (No Sat) Shift 3: Monday to Friday 12pm - 10pm (at twice a month) (All shift must perform by individual thru rotation basis

Contract : 2 years renewable

Salary Range: $2800 - $3200

Scope of services:

• Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool and emails
• Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner
• May be required to cover on-site IT support as and when necessary. (After Helpdesk training is completed)
• Any other administrations where required.

Requirements:

• At least 1 year of experience in a service desk/On-site IT environment
• Willing to work on staggered shifts and on Saturdays.
• Relevant technical IT expertise and skills in the latest Windows 11 and MAC OS;
• Possess good communication (written and oral) skills in English language.
• Good telephony skills.
• Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
• Demonstrate initiative, tactfulness, and willingness to serve
• Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
• Able to express oneself clearly
• Welcome any Nationality if you can speak fluent Chinese as need to interact with the Non-English Speaker