Service Desk Engineer - Customer IT Support (Office)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking a motivated ServiceDesk Engineer/Call Centre professional to deliver frontline IT support and exceptional service delivery from the office.

You will handle inquiries via calls, emails, webchat and IVR, perform basic troubleshooting for workplace, server and network issues, and monitor system health. The role requires a high school diploma and a willingness to work a 12-hour rotating shift.

Qualifications

• 12-hour rotating shift
• Experience/Knowledge in IT support is a major plus

Responsibilities

• Respond to inquiries and incidents via Call, Email, Webchat, IVR and monitoring
• 1st level troubleshooting of Workplace, Server, Network
• Support Microsoft 365 and Secure Access Service Edge
• Security event monitoring
• Server and network availability and performance monitoring
• Password resets and unlock
• Log and route cases to higher tiers or Resolver Teams
• Record and manage all transactions/cases in the Service Management System
• Broadcast notifications to relevant parties
• Provide timely status updates and follow up on escalated cases until closure within SLA
• Ensure daily tasks are executed according to the SOP

Skills

Customer service

IT support

Troubleshooting

Education

High school diploma

Tools

Microsoft 365

Job description

Rapsys Technologies Pte Ltd. in Singapore is seeking a motivated ServiceDesk Engineer/Call Centre professional to deliver frontline IT support and exceptional service delivery from the office.

You will handle inquiries via calls, emails, webchat and IVR, perform basic troubleshooting for workplace, server and network issues, and monitor system health. The role requires a high school diploma and a willingness to work a 12-hour rotating shift.