Service Supervisor | Lift trade

LIGHTWAY HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

LIGHTWAY HR CONSULTANCY PTE. LTD. seeks a Service Supervisor to lead technicians responsible for servicing, repair, and modifications of lift and escalator equipment. The role focuses on ensuring customer satisfaction through effective issue resolution and performance monitoring.

You will plan servicing schedules, manage a roster for on-call support, and provide leadership and technical guidance to the team. Diploma holders with 2–3 years in supervision are encouraged to apply.

Qualifications

• Diploma in mechanical/electrical/mechatronic engineering required.
• 2-3 years of supervisory or team-lead experience preferred.
• Willingness to be rostered for 24/7 on-call readiness.

Responsibilities

• Lead a team of technicians for servicing, repair, modification, and callback of equipment.
• Be the customer’s point of contact for feedback or requests and resolve issues to ensure satisfaction.
• Monitor equipment performance and address problems to hit targets and drive improvements.
• Plan and monitor chargeable and non-chargeable works, servicing schedules, and callback rosters.
• Provide leadership and technical guidance to subordinates and obtain required resources.
• Prepare training for maintenance field staff to ensure best practices are followed.
• Communicate with inter-department staff to resolve issues and report to Section Head.

Skills

Team leadership

Technical guidance

Shift planning

Education

Diploma in Mechanical/Electrical/Mechatronic Engineering

Job description

On behalf of our client, who is an Original Equipment Maker (OEM) in the lift and escalator space, we are looking for a Service Supervisor with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298