Service Supervisor - Lift trade

LIGHTWAY HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

LIGHTWAY HR CONSULTANCY PTE. LTD. represents an OEM in the lift and escalator sector seeking a Service Supervisor in Singapore.

You will lead a team of technicians to maintain servicing, repairs, and modifications, and act as the primary contact for customer feedback and requests. The role requires a Diploma in Engineering and 2–3 years of supervisory experience, with 24/7 on-call readiness. You will plan schedules, provide technical guidance, source materials, train staff, and report to the

Qualifications

• Diploma in Mechanic/Electrical/Mechatronic Engineering is required.
• At least 2–3 years of supervisory or team-lead experience.
• Willing to be rostered for 24/7 on-call support.

Responsibilities

• Lead technicians to service, repair and maintain equipment.
• Be main point of contact for customer feedback and requests.
• Monitor performance, plan servicing schedules and callbacks.
• Provide leadership and technical guidance to staff.
• Procure materials and resources as required.
• Conduct training to ensure best practices.
• Handle office admin tasks and inter-department communication.
• Report to Section Head on operations.

Skills

Team leadership

Problem solving

Communication skills

Education

Diploma in Mechanic/Electrical/Mechatronic Engineering

Job description

On behalf of our client, who is an Original Equipment Maker (OEM) in the lift and escalator space, we are looking for a Service Supervisor with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298