Service Engineer

Lightway HR Consultancy; Singapore; On-site; SGD 50,000 - 67,000; Full time

Job summary

Lightway HR Consultancy in Singapore is seeking a Service Engineer to lead a team of technicians in servicing, repair, modification and callback work for building equipment. You will be the main customer contact for feedback and requests, monitor performance and handle issues to achieve targets.

The role requires a Diploma in Mechanical/Electrical/Mechatronics Engineering with 2–3 years in a supervisory role and readiness for 24/7 on-call rosters.

Qualifications

• Diploma in Mechanical, Electrical or Mechatronics Engineering.
• 2–3 years of supervisory or team lead experience.
• Willing to be on 24/7 standby and rostered shifts.

Responsibilities

• Lead a team of technicians to service, repair, modify and perform callbacks on equipment.
• Be the primary point of contact for customers for feedback and requests.
• Monitor equipment performance and address issues on lifts and escalators.
• Plan, schedule and control chargeable and non-chargeable works and servicing.
• Provide leadership and technical guidance to staff.
• Procure materials and resources as required for works.
• Prepare and conduct training for maintenance staff and enforce best practices.
• Maintain office records and coordinate with inter-department staff.
• Report to Service Operations Manager on ongoing operations.

Skills

Team leadership

Troubleshooting

Customer focus

Education

Diploma in Mechanical/Electrical/Mechatronics Engineering

Job description

Lightway HR Consultancy | Full time

Singapore, Singapore | Posted on 09/02/2025

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Service Operations Manager on operations.
  

EA registration : 22C0971 | EA License : R21101298

Requirements

• Diploma in Mechanic/Electrical/Mechatronics Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)