Service Engineer

LIGHTWAY HR CONSULTANCY PTE. LTD.

Singapore

On-site

SGD 45,000 - 65,000

Full time

14 days+

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Job summary

LIGHTWAY HR CONSULTANCY PTE. LTD. is hiring a Service Engineer in Singapore to lead a team responsible for maintaining equipment and resolving customer issues. The ideal candidate will have a Diploma in Mechanic, Electrical, or Mechatronic Engineering and at least 2-3 years of supervisory experience.

This role requires 24/7 operational readiness to address issues and a strong focus on team leadership and customer satisfaction. The company offers a dynamic work environment and opportunities for professional growth.

Qualifications

Minimum 2-3 years of experience in a supervisory or team lead role.
Must be operationally ready to attend to issues 24/7.
Strong technical knowledge in servicing of equipment.

Responsibilities

Lead a team of technicians for equipment servicing and repairs.
Act as customers' point of contact for feedback and requests.
Monitor equipment performance and manage problematic systems.
Plan and control monthly servicing schedules and callbacks.
Provide training and support to maintenance staff.

Skills

Team leadership

Problem-solving

Technical guidance

Customer service

Education

Diploma in Mechanic/Electrical/Mechatronic Engineering

Job description

Overview

On behalf of our client, who is an Original Equipment Maker (OEM) in the built environment space, we are looking for a Service Engineer with the following details :

Responsibilities

To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement.
Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster.
Provide leadership, technical guidance, and support to subordinates.
Obtain required materials/resources for works as required.
Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented.
Complete office administrative works as required.
To communicate with inter-department staff for solutions & resolve issues.
Report and assist Section Head on operations.

Requirements