Lead Service Engineer – Lifts & Escalators

Lightway HR Consultancy; Singapore; On-site; SGD 50,000 - 67,000; Full time

Job summary

Lightway HR Consultancy in Singapore is seeking a Service Engineer to lead a team of technicians in servicing, repair, modification and callback work for building equipment. You will be the main customer contact for feedback and requests, monitor performance and handle issues to achieve targets.

The role requires a Diploma in Mechanical/Electrical/Mechatronics Engineering with 2–3 years in a supervisory role and readiness for 24/7 on-call rosters.

Qualifications

• Diploma in Mechanical, Electrical or Mechatronics Engineering.
• 2–3 years of supervisory or team lead experience.
• Willing to be on 24/7 standby and rostered shifts.

Responsibilities

• Lead a team of technicians to service, repair, modify and perform callbacks on equipment.
• Be the primary point of contact for customers for feedback and requests.
• Monitor equipment performance and address issues on lifts and escalators.
• Plan, schedule and control chargeable and non-chargeable works and servicing.
• Provide leadership and technical guidance to staff.
• Procure materials and resources as required for works.
• Prepare and conduct training for maintenance staff and enforce best practices.
• Maintain office records and coordinate with inter-department staff.
• Report to Service Operations Manager on ongoing operations.

Skills

Team leadership

Troubleshooting

Customer focus

Education

Diploma in Mechanical/Electrical/Mechatronics Engineering

Job description

Lightway HR Consultancy in Singapore is seeking a Service Engineer to lead a team of technicians in servicing, repair, modification and callback work for building equipment. You will be the main customer contact for feedback and requests, monitor performance and handle issues to achieve targets.

The role requires a Diploma in Mechanical/Electrical/Mechatronics Engineering with 2–3 years in a supervisory role and readiness for 24/7 on-call rosters.