Guest Relations Executive (Gilmore and Damian D'Silva)

OUE Restaurants Pte. Ltd.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

Family Care Leave

Paid Medical Leave

Performance Bonus

Group Medical Insurance

Staff Discounts

Staff Meals Provided

Job summary

OUE Restaurants Pte. Ltd. is hiring for a customer service role in Singapore. The ideal candidate will assist guests with inquiries, manage reservations, and operate POS systems. Responsibilities include taking orders, upselling menu items, and ensuring customer satisfaction. The role requires effective communication and problem-solving skills, with a preference for candidates with previous hospitality experience. Benefits include annual leave, medical insurance, and staff discounts.

Qualifications

• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to handle customer complaints effectively.

Responsibilities

• Assist in guest inquiries and manage reservations through phone and online platforms.
• Operate POS systems, process transactions, and ensure bills' accuracy.
• Assist in order-taking and upselling menu items.

Skills

Communication skills

Problem-solving skills

Team player

Proficiency in POS systems

Education

High school diploma or equivalent

Job description

Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
• Answer calls, note down booking reservations, and update accordingly.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests.
• Handle delivery platform apps and process orders promptly and effectively.
• Set up tables and service areas according to SOP.
• Assist to clear tables and dishes from the dining area and side stations.
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met.
• Any other duties as assigned by Management.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent communication skills; verbally and in writing.
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment.
• Proficiency in POS systems and online booking systems.

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave.
• Annual Wage Supplement.
• Performance Bonus & Annual Salary Increment.
• Group Medical, Hospitalisation & Dental Insurance.
• Long Service Award.
• Professional Growth & Development.
• Education Assistance.
• External Training Sponsorship.
• Staff Discounts.
• Staff Referral Scheme.
• Staff Meals Provided.