Guest Relations Executive (Gilmore/Rempapa)

OUE Restaurants Pte Ltd; Singapore; On-site; SGD 25,000 - 35,000; Full time

Benefits offered by this job

Annual Leave

Family Care Leave & Paid Medical Leave

Performance Bonus

Group Medical Insurance

Staff Discounts

Staff Meals Provided

Job summary

OUE Restaurants Pte Ltd in Singapore is seeking a Customer Service Representative to assist guests with inquiries via phone, email, and bookings. This role involves managing reservations, operating POS systems, and ensuring excellent customer service. Ideal candidates will have a high school diploma, previous customer service experience, and excellent communication skills. Benefits include annual leave, performance bonuses, medical insurance, and professional development opportunities.

Qualifications

• Previous experience in customer service, call centre, or restaurant settings preferred.
• Strong problem-solving skills with the ability to handle customer complaints effectively and empathetically.

Responsibilities

• Assist in the first point of contact between guests and the restaurant.
• Attend to inquiries and provide relevant information to secure future business.
• Manage and operate POS systems, including all transactions.
• Assist in order-taking, recommend menu specialties, and upsell promotions.
• Balance cash floats at the start and end of each shift.

Skills

Excellent communication skills

Problem-solving skills

Team player

Proficiency in POS systems

Education

High school diploma or equivalent

Tools

POS systems

Online booking systems

Job description

• Assist in the first point of contact between guests and the restaurant throughinquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
• Answer calls, note down booking reservations, and update accordingly.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables and service areas according to SOP
• Assist to clear tables and dishes from the dining area and side stations.
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Any other duties as assigned by Management.

Requirements

• High school diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent communication skills; verbally and in writing.
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided