Service Specialist

INFINERGY SYSTEMS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 45,000 - 71,000; Full time

Job summary

INFINERGY SYSTEMS SOLUTIONS PTE. LTD. is seeking a frontline service delivery professional to support project implementations, perform on-site surveys, configure and commission robots and IoT devices, and provide end-user training.

The role also handles preventive/corrective maintenance and timely handling of service requests, ensuring all tickets adhere to SOPs and are closed efficiently.

Qualifications

• Passionate about IoT, robots and gadgets.
• Good customer service attitude.
• Team player with positive problem-solving attitude.
• Basic IT networking knowledge advantageous.
• Class 3A/3 driving license or own transport.
• Fresh graduates may apply (on-the-job training).

Responsibilities

• Participate in project implementation in supporting role and act as liaison between client and project managers, consultants and software development team during the system life cycle.
• Provide technical configuration, test and commissioning of robots and IoT devices.
• Conduct basic end-user training.
• Provide preventive, corrective maintenance and technical support to deployed systems and handle service requests/feedback.
• Ensure requests adhere to internal SOP and close tickets in a timely manner.

Skills

IoT Enthusiasm

Robotics Enthusiasm

Customer Service

Team Player

Networking Basics

Driving License

Job description

As part of the Technical Service Delivery Team, the role serves as a frontline service professional that involves;

1. Participates in project implementation in the supporting role. Such as performing on-site survey, requirements gathering and work as a proxy between the client and the participating project managers, consultants and software development team during the system life cycle.

2. Provides technical configuration, test and commissioning of Robots and IoTs devices

3. Conducts basic and general end-user training

4. Provide preventive, corrective maintenance and technical support to systems that are deployed as well as handling technical service request/feedback from clients.

5. Ensure that all requests/feedbacks received adhere to internal service SOP and each support tickets are closed on a timely manner

Key Requirements

• Passionate in current and evolving technologies such as Internet of Things (IoTs) / Robots / Gadgets
• Good customer service attitude
• Good team player with a positive attitude towards problem solving
• Good IT networking foundation shall be an advantage but not a mandatory skillset
• Class 3A/3 driving license or possess own means of transport
• Fresh graduate may apply (on the job training)