Field Service Engineer

AKG Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

AKG Group is seeking a field service engineer to bring cutting-edge robotics technology to market, ensuring autonomous robots are deployed, configured and functioning at customer sites.

You will collaborate with the presales team, set up robots on-site, perform testing, and conduct on-site maintenance. International travel and occasional night shifts may be required; strong problem-solving and clear communication are essential.

Qualifications

• Diploma in Engineering or related field.
• At least 2 years of experience servicing electronic and mechanical equipment.
• Experience with AGV and Ubuntu.
• Experience troubleshooting hardware, electronics and software.
• Strong problem-solving and communication skills.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Collaborate with presales to conduct site surveys and assess customer requirements.
• Set up and commission robots on-site and ensure readiness for operation.
• Perform testing, identify and troubleshoot errors, implement corrective actions.
• Carry out repairs and routine maintenance per SOPs.
• Travel locally and internationally to provide on-site support and deployment.
• Document service and fault reports for review by supervisors.
• Maintain detailed logs and service records of all tasks.
• Train customers on robot operation, maintenance and safety procedures.

Skills

Site surveys

On-site deployment

Troubleshooting

Customer support

English communication

Education

Diploma in Engineering or related field

Tools

Ubuntu

AGV systems

Job description

Job Description

Job purpose
Play a key role in bringing our cutting-edge robotics technology to market, working with different
types of autonomous robots. This role requires a combination of technical skills, problem-solving
abilities, and adaptability to work with different types of autonomous robots. Their primary role is
to ensure that robotic systems are deployed, configured, and functioning optimally at customer
sites.

Duties and responsibilities

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Job Requirements

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Required: Experience in AGV and Ubuntu.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)