Application Technical Support Engineer - IOT

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

KAROOOOO MANAGEMENT COMPANY PTE. LTD. is seeking an on-site technical support professional to install, configure, and troubleshoot our systems at client locations in Singapore. You will learn our products, engage with customers, and collaborate with internal teams to resolve complex issues.

The role requires a diploma or degree in IT/CS, strong communication, and willingness to travel to client sites. You will provide training and maintain clear documentation while upholding quality standards.

Qualifications

• On-site technical support and client interaction
• Solid understanding of basic software, hardware, networking and troubleshooting
• Ability to diagnose problems and implement practical solutions
• Willingness to travel or work at client sites when required
• Proactive in learning and supporting technical systems and solutions
• Experience in technical support, application support or project engineering is an advantage
• Experience with IoT, GPS/telematics or connected devices is a plus

Responsibilities

• Provide on-site technical support to clients and ensure smooth operation of systems and solutions
• Learn and become proficient in company products, systems and processes
• Troubleshoot and resolve issues related to system functionality, connectivity, hardware and software
• Perform configuration, testing, installation, maintenance and basic troubleshooting
• Collaborate with internal teams to resolve complex issues
• Monitor system performance and identify potential issues before they impact clients
• Support system implementation, testing and deployment at client sites
• Gather and analyze client requirements and communicate with internal teams
• Provide technical guidance and explanations to clients and end users
• Maintain documentation of configurations, issues and solutions
• Conduct basic user training and demonstrations
• Participate in project meetings and client site activities
• Ensure tasks are completed to company standards
• Perform other technical and project-related duties

Skills

On-site support

Networking basics

Troubleshooting

Communication skills

Analytical thinking

Independent work

Team collaboration

Learning agility

Education

Diploma/Degree in Computer Science or IT

Tools

GPS/telematics systems

Vehicle technology platforms

Job description

Key Responsibilities

• Provide on-site technical support to assigned clients and ensure smooth operation of our systems and solutions.

• Learn, understand and become proficient in the company’s products, systems, software and technical processes.

• Troubleshoot and resolve technical issues related to system functionality, connectivity, hardware and software.

• Perform system configuration, testing, installation, maintenance and basic troubleshooting where required.

• Work closely with internal technical, engineering, product and support teams to investigate and resolve complex issues.

• Monitor system performance and identify potential technical issues before they impact client operations.

• Support system implementation, testing, deployment and project-related activities at the client’s site.

• Gather and analyse client requirements, technical issues and feedback, and communicate them clearly to relevant internal teams.

• Provide technical guidance and explanations to clients and end users when required.

• Maintain proper documentation of system configurations, technical issues, troubleshooting activities and solutions.

• Conduct basic user training and demonstrations on system functions where required.

• Participate in project meetings, site inspections, testing and other activities related to client projects.

• Ensure all assigned technical tasks are completed within the required timeline and in accordance with company standards.

• Perform other technical and project-related duties as assigned.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Computer Engineering or a related field.

• Candidates with an Electrical & Electronic Engineering background will have an added advantage.

• Strong interest in learning and supporting technical systems, software and technology solutions.

• Good understanding of basic software, hardware, networking and troubleshooting concepts.

• Ability to diagnose problems systematically and identify practical solutions.

• Comfortable working on-site at client locations and interacting directly with customers.

• Good communication and interpersonal skills, with the ability to explain technical matters clearly to non-technical users.

• Strong analytical and problem-solving skills.

• Able to work independently while also collaborating effectively with internal teams.

• Fast learner with the ability to understand and adapt to new systems and technologies.

• Good attention to detail and strong sense of responsibility.

• Experience in technical support, application support, system implementation, project engineering or customer-facing technical roles will be an advantage.

• Experience with IoT, GPS/telematics, connected devices, vehicle technology or similar technology solutions will be an added advantage.

• Willingness to travel or work at client sites when required.